Overview

The Box Office Supervisor oversees the event day operations of the Box Office, supervises box office ticket sellers, reinforces a guest-friendly attitude, handles guest inquiries and/or complaints, assists in preparing financial reports, and is responsible for opening and closing the box office at the PeoplesBank Arena and Pratt & Whitney Stadium.

This role pays an hourly rate of $17.50-$18.50

Benefits for Part-Time Roles: 401(k) Savings Plan, 401(k) matching.

This position will remain open until August 28, 2026.

Responsibilities

• Supervises and assists ticket sellers during event days/nights, which includes but is not limited to aiding with sale process, troubleshooting mobile ticket issues and other ticketing needs
• Delegates job duties, prepares cash drawers, and calculates the daily ticket sales at the end of the shift.
• Maintain and audit cash vault balance for accuracy, calculate daily revenue to coincide with receipts, prepare and verify deposits accordingly
• Share responsibilities with other members of management to include preparing ticket sellers’ schedules, update window displays, managing will call and preparing guest services relocations, handle promoter inquiries, run reports for events
• Compiles end-of-day reports to be used by the finance department.
• Aids guests either in person or via telephone with any questions and/or problems that have been relayed by the ticket sellers.
• Always reinforces a “guest-friendly" attitude to ensure the highest level of customer service
• Oversee the physical appearance of the Box Office
• Performs all other related duties as needed

Qualifications

• High school diploma/GED preferred
• Advanced experience with a computerized ticketing system
• 2-3+ years box office experience, including 1 year in supervisory role
• Advanced technology skills, including computers and smart phones
• Experience in an event-driven, fast-paced environment that requires on-the-spot problem solving
• Able to develop teamwork amongst ticket sellers and instill the highest level of customer service
• Must possess excellent organizational skills and communication skills in both oral and written form
• Ability to develop and train team members
• Intermediate computer knowledge to include spreadsheets
• Ability to prioritize and make decisions 
• Ability to work flexible hours, including nights, weekends, and holidays