Overview

This position will assist in the management and effective operations of ticketed events. The Box Office Supervisor will provide supervision and training to all part time Ticket Office employees as well as manage events. A flexible schedule and ability to work independently is necessary for this position.

This role pays an hourly rate of $15.00-$16.00

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching

This position will remain open until December 26, 2025.

Responsibilities

• Provides leadership in the absence of the Ticket Office Managers
• Builds and runs reports and gathers sales information to provide to internal staff and promoters on event day
• Authority to make financial decisions related to individual customer ticket orders
• Provides event and ticket information as required
• Provide excellent customer service and resolve issues promptly when dealing with internal and external clients
• Investigates questions and problems related to ticket sales and develops solutions for the general public, event promoters, ticket office personnel and management
• Maintains an effective working relationship with co-workers, event promoters and the general public
• Answers phones and provides event information
• Assists Ticket Office Managers during events
• Assists in preparing ticket office statements and settlements with promoters as requested
• Assists at ticket window as needed
• Assist in the prevention of credit card fraud
• Perform other duties as assigned

Qualifications

• High school diploma or equivalent preferred
• One or more years’ experience supervising others, preferably in a live event setting
• Knowledge of sales techniques and practices
• Ability to work independently and as part of a team
• Demonstrated ability to work with, motivate, support and involve employees in accomplishing goals and objectives
• Must be able to communicate clearly and concisely in the English language, both orally and in writing
• Ability to safely and accurately handle and account for large sums of money
• Demonstrated ability to work under pressure and handle difficult situations with courtesy and tact when dealing with the public and promoters
• Excellent computer and data manipulation skills; including software such as Microsoft Office and intermediate to advanced Excel skills highly desired
• Knowledge of Paciolan Ticketing is highly desired.
• Must be available to work a flexible schedule including long hours, nights, weekends and holidays as needed