Overview

The Box Officer Manager position is responsible for the accurate, efficient and service-oriented operation of the ticket selling functions of the Iowa State Center. Essential duties include managing the overall operation of the ticket office, assures the proper accounting of all money and tickets for events serviced by the building, works closely with event promoters and building and hires and trains part-time ticket office staff. 

This role pays an annual salary of $55,000-$65,000.

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays)

This position will remain open until November 28, 2025.

Responsibilities

• Prepare the daily cash deposits, reconcile daily ticket sales, and work with finance department to resolve any issues in regards to daily sales being out of balance.
• Assist in the development of an effective and efficient box office staff by hiring qualified workers, providing appropriate supervision, enforcing operational policies and procedures published in a box office operations manual, and evaluating work performances.
• Help to assure that ticket buyers receive good customer service and have a positive experience with the Box Office by training representatives in customer service techniques, monitoring the performance of staff, complying with customer requests to the extent possible, and solving problems quickly and to the satisfaction of the customer.
• Responsible for the servicing and fulfillment of Premium Services ticket orders in a professional and timely manner.
• Maintain competency through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses as requested by the Director of Ticketing.
• Update and troubleshoot the computerized ticketing system and software.
• Operate business objects software by troubleshooting when scheduled daily reports fail, modifying scheduled reports when needed, complete daily executive sales report as requested.
• Overseee all aspects of ticket scanners including setup, tear down, maintenance, etc. and assist in event scan reports and drop counts to Event Manager during closing procedures following each event.
• Contribute to the overall success of the Crown Complex by performing all other essential duties and responsibilities as assigned.

Qualifications

• Minimum B.S. or B.A. degree from an accredited college/university is required.
• Minimum of three (3) years of experience in customer service related field and management.
• Box office ticketing experience preferred.
• Experience operating the Ticketmaster platform preferred.
• Completion of technical or specialized training or education in personal computers and experience utilizing Ticketmaster software and Microsoft Office software (i.e. word and excel) preferred.
• Ability to work as part of a team and independently with minimal supervision.
• Demonstrated responsibility in handling large sums of money.
• Supervisory skills, and excellent interpersonal skills, particularly in dealing with the public, are required.
• Proven time management skills and reliable at adhering to time sensitive deadlines as required
• Flexible – must be available to work evenings, weekends and all event days as assigned.