Overview

The Box Office Manager will control all ticket inventories and oversee the processing of orders and payments. Utilizing ticketing software, he/she will create ticketing for events and financial reports; manage and participate in the development and administration of an annual budget; direct the forecast of additional funds needed for staffing, equipment, materials, and supplies; and direct and monitor expenditures. The Box Office Manager is responsible for the selection, training, motivation, and evaluation of all Box Office personnel and the management of all aspects of customer service related to internal and external customers.

Responsibilities

• Build all events in the ticketing system, including seating manifests, price tables, hold/kills, discounts, pre-sales, etc.
• Oversee all financial reconciliation in regard to daily reports, monthly reports, and event settlement.
• Manage all information being sent and posted through the ticketing system.
• Act as systems administrator for the ticketing system and liaison between staff, promoters, presenters, and the facility.
• Responsible for system upgrades, occasional testing of new software, and routine maintenance and troubleshooting.
• Prepare all ticketing reports for and work with tenants on system training and related premium ticketing services.
• Update and relay all box-office-related event information to each department and client.
• Investigate and resolve ticket-related issues.
• Responsible for season ticket renewal mailings, processing of season ticket monies, and printing/mailing of season tickets.
• Responsible for all season ticket holder customer service-related upgrades, priority point systems, etc.
• Responsible for the collection of all ticket monies, tracking of accounts payable/receivable, and preparation of sales reports/ticket revenue updates (this includes parking monies).
• Work with sales reports/ticket revenue updates.
• Work with sales and marketing departments to set up various ticket discounts and promotions.
• Oversee Will Call for all ticketed events, ensuring compliance with all relevant ticket laws.
• Process/fill approved charity ticket requests; document all complimentary tickets issued.
• Track attendance for all events, including pre-sales, walk-ups, promotions, discounts, etc.
• Process donor seat selection and retention.
• Manage all aspects of customer service as it relates to both internal and external customers, enforcing Oak View Group's principles and corporate initiatives.
• Direct the creation and control of the fiscal budget for the Box Office department.
• Develop and implement comprehensive ticket sales programs.
• Plan, direct, evaluate, and provide leadership to Box Office personnel.
• Establish and maintain effective working relationships with internal/external customers.
• Analyze challenges, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of organizational objectives
• Comprehend and make inferences from written sales materials.
• Exercise confidentiality and integrity upon handling customer personal/financial information.
• Complete all duties with a customer service focus through teamwork and dedication to Oak View Group’s principles.

Qualifications

• Bachelor's Degree from an accredited college or university with major coursework in business management, sports management, business administration, or other related fields.
• Minimum of 3-5 years of increasingly responsible box office/ticketing experience, preferably with a sports facility, convention center, performing arts facility, or other multi-purpose public assembly facility.
• Knowledge of operational characteristics, services, and activities of stadium, arena, public assembly facility, or convention center sales programs.
• Knowledge of federal, state, and local regulations.
• Demonstrated proficiency in Microsoft Office applications and word processing, spreadsheets, databases, presentations, graphic design, PowerPoint, and Internet software.
• Familiarity with Ticketmaster ticketing software.
• Knowledge of terminology used in box office/sales settings.
• Knowledge of principles of budget preparation and control.
• Able to communicate clearly and concisely, both orally and in writing.
• Make basic arithmetic calculations (addition, subtraction, multiplication, and division) either manually or through the use of a calculator.
• Work a flexible schedule including early mornings, days, evenings, overnights, weekends, holidays, extended (long) workdays, and extended number of days.