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Overview
The Box Office Coordinator assists the Box Office Manager with day-to-day operations at the box offices at the PeoplesBank Arena in Hartford, CT and the Pratt & Whitney Stadium at Rentschler Field in East Hartford, CT. Assists with ticket operations, utilizes software for all event creations and financial reports, and maintains all relevant policies and procedures.
This role pays an hourly rate of $20.00-$22.00
Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays)
This position will remain open until December 26, 2025.
Responsibilities
- Process financial reconciliations such as daily reports, event statements and monthly reports
- Assist Box Office Management with supervision of Box Office staff, including hiring, and training
- Responsible for system upgrades, occasional testing of new software and routine maintenance and troubleshooting
- Oversee the maintenance and reporting of ticket scanners
- Responsible for cash handling and box office controls
- Supervise and oversee all financial settlements regarding sellers and seller recaps
- Provide professional customer service to patrons and clients
- Assist in the maintenance of ticket operations, customer relations, and event day management for all ticketed events
- Assist in the maintenance of marketing/trade/comp policies for all events
- Assist with reporting needs, processing, etc. and ensure the proper use of the ticketing system
- Perform daily vault audits
- Track and manage daily, weekly, monthly sales reports
- Analyze challenges, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of organizational objectives
- Perform all duties of the Box Office Managers in their absence
- Other duties and responsibilities as assigned
Qualifications
- Bachelor’s Degree from an accredited college or university
- 1-2 years of experience in a Customer Service environment
- 1-2 years of increasing responsibility in Ticket Operations, preferably utilizing Ticketmaster and/or Paciolan ticketing systems
- Strong oral and written communication skills required
- Capable of working a flexible schedule including days, evenings, weekends, holidays, extended work days and extended numbers of days
