Overview

The Box Office Attendant undersupervision of Box Office Manager, responsible for ticket sales and customer service for all ticketed events at the Tsongas Center at UMASS Lowell.

This is a seasonal role from October 22, 2025 and will end on December 1, 2025. 

This role pays an hourly rate of $18.00

This position will remain open until December 1, 2025.

Responsibilities

• Know and understand the operations of the Paciolan ticketing system
• Familiarize yourself with each event (ticket prices, discounts, restrictions, reserved or general admission seating,
  etc.)
• Know and understand seating charts and configurations of the Tsongas Center
• Perform transactions for all events on the ticketing system with efficiency and accuracy
• Collect proper currency or credit card amount for purchase of ticket(s) as well as give back proper number of tickets and correct change
• Communicate and satisfy patrons with world class customer service
• Operate phone and address call in patrons’ requests for information
• Reconcile all monies received from ticket sales
• Maintain confidentiality
• Additional duties may be assigned by Box Office Manager or Box Office Supervisor

Qualifications

• Ability to multitask in a fast‐paced environment
• Familiarity with Windows based computers
• Possess excellent customer service skills
• Experience working with the public and cash
• Ability to work independently and as a productive member of a team
• Capable of working a flexible schedule and extended hours, including but not limited to working early mornings, nights, weekends and holidays.
• Must be able to work in a loud noise environment
• Must be over 18 years or older
• Strong verbal communication skills in the English language (Spanish is a Plus)
• Proven ability to work well with all levels of management
• Strong analytical and problem‐solving skills