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Overview
Undersupervision of Director of Ticket Operations and Box Office Manager, the Box Office Attendant is responsible for ticket sales and customers ervice for all ticketed events at Total Mortgage Arena We are seeking individuals who are looking to uphold our organizations pride in customer service and maintaining his/her professional demeanor in any situation. The primary responsibility of this position is to provide guests with a positive initial impression of the Total Mortgage Arena.
This role pays an hourly rate of $16.35-$17.50
Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching
This position will remain open until December 5, 2025.
Responsibilities
- Accurately operate the Ticketmaster computer ticketing system to sell tickets to any events held at the Total Mortgage Arena
- Assist with processing internal orders sold by the internal sales department
- Provide all guests with a positive first impression of the Total Mortgage Arena by offering superior, individualized customer service
- Answering incoming calls to the Box Office line and provide information regarding any and all upcoming events
- Maintain the policies of the Box Office with regard to customer service and other ticketing issues
- Performing other duties as assigned
Qualifications
- 1 - 2 years retail and/or customer service experience
- Must be able to work nights and weekends
- High School or general education degree
- Excellent customer service skills, an outgoing personality and a professional demeanor
- The aptitude and ability to work in a fast-paced environment
- Excellent organizational skills and basic computer skills
- Ability to speak clearly and politely on phone
- Prior Ticketmaster, Archtics and/or Box Office experience a plus
- Must be able to work flexible hours and must live locally
- Ability to work calmly in a fast paced environment
