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Overview
Under supervision of Box Office Manager, the Box Office Attendant is responsible for ticket sales and customer service for all ticketed events at the Rio Rancho Events Center.
This role pays an hourly rate of $13.50-$16.50
Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching
This position will remain open until April 24, 2026.
Responsibilities
- Utilizes Ticketmaster software to process ticket sales
- Familiarize yourself with each event (ticket prices, discounts, restrictions, reserved or general admission seating, etc.)
- Know and understand seating charts and configurations of the RREC
- Communicate and satisfy patrons with world class customer service
- Provides information to patrons regarding performances and ticket policies
- Operate phone and address calls in patrons’ requests for information
- Projects professional appearance and manner
- Perform transactions for all events on the ticketing system with efficiency and accuracy
- Collect proper currency or credit card amount for purchase of ticket(s) as well as give back proper number of tickets and correct change
- Assists in the enforcement of building policies for patrons
- Reconcile all monies received from ticket sales
- Maintains accuracy in financial transactions
- Accountable for transactions at his/her work
- Maintain confidentiality
- Additional duties may be assigned by Box Office Manager or Box Office Supervisor
Qualifications
- Ability to multitask in a fast‐paced environment
- Familiarity with Windows based computers
- Possess excellent customer service skills
- Experience working with the public and cash
- Ability to work independently and as a productive member of a team
- Capable of working a flexible schedule and extended hours, including but not limited to working early mornings, nights, weekends and holidays in addition to traditional business hours
- Must be able to work in a loud noise environment
- Must be over 18 years or older
- Strong verbal communication skillsin the English language (Spanish is a plus)
- Proven ability to work well with all levels of management
- Strong analytical and problem‐solving skills
