Overview

The Box Office Attendent is responsible for ticket sales and customer service for all ticketed events at the Pan American Center at New Mexico State University. 

This role will pay an hourly wage of $15.00. 

Benefits for Part-Time roles: 401(k) Savings Plan, 401(k) matching.

This position will remain open until November 6, 2026.

Responsibilities

• Know and understand the operations of ticketing systems
• Familiarize yourself with each event (ticket prices, discounts, restrictions, reserved or general admission seating, etc.)
• Know and understand seating charts and configurations of the Pan American Center
• Perform transactions for all events on the ticketing system with efficiency and accuracy
• Collect proper currency or credit card amount for purchase of ticket(s) as well as give back proper number of tickets and correct change
• Communicate and satisfy patrons with world-class customer service
• Operate phone and address patrons’ requests for information
• Reconcile all monies received from ticket sales
• Maintain confidentiality
• Additional duties may be assigned by Box Office Manager or Asst Box Office Manager

Qualifications

• Ability to multitask in a fast‐paced environment
• Familiarity with Windows-based computers
• Possess excellent customer service skills
• Experience working with the public and cash
• Ability to work independently and as a productive member of a team
• Capable of working a flexible schedule and extended hours, including but not limited to working early mornings, nights, weekends and holidays in addition to traditional business hours
• Must be able to work in an environment with loud noise
• Strong verbal communication (Spanish is a plus)
• Proven ability to work well with all levels of management
• Strong analytical and problem‐solving skills