Overview

The Box Office Attendant is responsible for ticket sales and customer service for all ticketed events at Virginia State Multi-Purpose Center and Rogers Stadium here at Virginia State University. 

This role pays an hourly rate of $13.00-$14.00

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching.

This position will remain open until October 23, 2026.

Responsibilities

• Know and understand the operations of the Ticketmaster ticketing system
• Familiarize yourself with each event (ticket prices, discounts, restrictions, reserved or general admission seating, etc.)
• Know and understand seating charts and configurations of the VSU MPC and Rogers Stadium
• Perform transactions for all events on the ticketing system with efficiency and accuracy
• Collect proper credit card amount for purchase of ticket(s) as well as give back proper number of tickets 
• Communicate and satisfy patrons with world-class customer service
• Operate phone and address patrons' inbound calls for requests for information
• Maintain confidentiality
• Additional duties may be assigned by Box Office Director or Box Office Supervisor

Qualifications

• Ability to multitask in a fast‐paced environment
• Familiarity with Windows-based computers
• Possess excellent customer service skills under high volumes
• Experience working with the public 
• Ability to work independently and as a productive member of a team
• Capable of working a flexible schedule and extended hours, including but not limited to working early mornings, nights, weekends and holidays in addition to traditional business hours
• Must be able to work in a loud noise environments
• Strong verbal communication skills. Bilingual in English/Spanish is a plus
• Proven ability to work well with all levels of management
• Strong analytical and problem‐solving skills