Overview

The Box Office Attendants will understand and operate the Paciolan ticketing system and provide excellent customer service to all guests and the Mullins Center. They must know and understand each event, its seating charts, and the configurations of the Mullins Center.

This role will pay an hourly rate of $15.00

Benefits for Part-Time roles: 401(k) savings plan and 401(k) matching.

This position will remain open until October 2, 2026.

Responsibilities

• Know and understand the operations of the Paciolan ticketing system
• Familiarize yourself with each event (ticket prices, discounts, restrictions, reserved or general admission seating, etc.)
• Know and understand seating charts and configurations of the Mullins Center
• Perform transactions for all events on the ticketing system with efficiency and accuracy
• Collect proper currency or credit card amount for purchase of ticket(s) as well as give back proper number of tickets and correct change
• Communicate and satisfy patrons with world-class customer service
• Operate phone and address patrons’ calls for requests for information
• Reconcile all monies received from ticket sales
• Maintain confidentiality
• Additional duties may be assigned by the Box Office Manger

Qualifications

• Ability to multitask in a fast‐paced environment
• Familiarity with Windows-based computers
• Possess excellent customer service skills
• Experience working with the public and cash
• Ability to work independently and as a productive member of a team
• Must be able to work a flexible schedule, including nights and weekends
• Must be able to work in a loud noise environment
• Strong verbal communication skills; bilingual in Spanish is a plus
• Proven ability to work well with all levels of management
• Strong analytical and problem‐solving skills

*The University of Massachusetts Amherst prohibits its current employees (excluding students) from being employed in any position with OVG at this location.