Overview

The Box Office Attendant responsible for ticket sales and customer service for all ticketed events at the Ford Idaho Center. While delivering exceptional customer service to patrons. This role requires a strong understanding of the ticketing system, event details, and venue seating configurations to assist guests with ticket purchases and inquiries. The attendant processes transactions, handles cash and credit payments with accuracy, and ensures proper distribution of tickets and change. Additionally, the position involves responding to phone inquiries, maintaining confidentiality of financial and customer information, and reconciling daily ticket sales.

This role pays an hourly rate of $14.00

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching

This position will remain open until July 3, 2026.

Responsibilities

• Know and understand the operations of the ticket system, Paciolan.
• Familiarize yourself with each event (ticket prices, discounts, restrictions, reserved or general admission seating.
• Know and understand seating charts and configurations.
• Perform transactions for all events on the ticketing system with efficiency and accuracy.
• Collect proper currency or credit card amount for purchase of ticket(s) as well as give back proper number of tickets and correct change.
• Communicate and satisfy patrons with excellent customer service.
• Operate phone and address call in patrons’ request for information.
• Reconcile all monies received from ticket sales.
• Maintain confidentiality.
• Additional duties may be assigned by Assistant Director of Ticketing, Box Office Manager or Box Office Coordinator.

Qualifications

• Ability to multitask in a fast‐paced environment.
• Familiarity with Windows-based computers.
• Possess excellent customer service skills.
• Experience working with the public and cash.
• Ability to work independently and as a productive member of a team.
• Capable of working a flexible schedule and extended hours, including but not limited to working early mornings, nights, weekends, and holidays, in addition to traditional business hours.
• Proven ability to work well with all levels of management.
• Strong analytical and problem‐solving skills.