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Overview
Undersupervision of Box Office Manager and Box Office Supervisor, the Box Office Attendant is responsible for ticket sales and customer service for all ticketed events at the Federal Way Performing Arts and Event Center.
This role pays an hourly rate of $19.50
Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching
EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline
Responsibilities
- Know and understand the operations of the Etix ticketing system
- Familiarize yourself with each event (ticket prices, discounts, restrictions, reserved or general admission seating, etc.)
- Know and understand seating charts and configurations of the FWPAEC
- Perform transactions for all events on the ticketing system with efficiency and accuracy
- Collect proper credit card amount for purchase of ticket(s) as well as give back proper number of tickets
- Communicate and satisfy patrons with world class customer service
- Operate phone and address call in patrons’ requests for information
- Reconcile all monies received from ticket sales
- Maintain confidentiality
- Additional duties may be assigned by Box Office Manager or Box Office Supervisor
Qualifications
- Ability to multitask in a fast‐paced environment
- Familiarity with Windows based computers
- Possess excellent customer service skills
- Experience working with the public
- Ability to work independently and as a productive member of a team
- Capable of working a flexible schedule and extended hours, including but not limited to working nights, weekends, and holidays in addition to traditional business hours
- Must be over 18 years or older
- Strong verbal communication skills
- Proven ability to work well with all levels of management
- Strong analytical and problem‐solving skills
