Overview

Under supervision of Director of Ticketing, assist in the operation of the box office, implementing and following procedures, overseeing the box office while Director is away, and scheduling and training personnel for OVG360 at the Donald L. Tucker Civic Center.

This role will pay an hourly wage of $12.75. 

For PT roles: Benefits: 401(k) savings plan and 401(k) matching.

Responsibilities

• Know and understand the operations of the Paciolan ticketing system
• Familiarize yourself with each event (ticket prices, discounts, restrictions, reserved or general admission seating, etc.)
• Know and understand seating charts and configurations of the DLTCC
• Perform transactions for all events on the ticketing system with efficiency and accuracy
• Collect proper currency or credit card amount for purchase of ticket(s) as well as give back proper number of tickets and correct change
• Communicate and satisfy patrons with world class customer service
• Operate phone and address call in patrons’ requests for information
• Reconcile all monies received from ticket sales
• Maintain confidentiality
• Additional duties may be assigned by Director of Ticketing or Box Office Supervisor

Qualifications

• Ability to multitask in a fast-paced environment
• Familiarity with Windows based computers
• Possess excellent customer service skills
• Experience working with the public and cash
• Ability to work independently and as a productive member of a team
• Capable of working a flexible schedule and extended hours, including but not limited to working early mornings, nights, weekends and holidays in addition to traditional business hours
• Must be able to work in a loud noise environment
• Must be over 18 years or older
• Strong verbal communication skills in the English language (Spanish is a plus)
• Proven ability to work well with all levels of management
• Strong analytical and problem-solving skills