Overview

Under supervision of Box Office Director and Box Office Supervisor, responsible for ticket sales and customer service for all ticketed events at the Cross Insurance Center and Bangor State Fair.

This role will pay an hourly wage of $15.50.

Benefits for PT roles: 401(k) savings plan and 401(k) matching. 

EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline.

Responsibilities

• Know and understand the operations of the Paciolan ticketing system
• Familiarize yourself with each event (ticket prices, discounts, restrictions, reserved or general admission seating, etc.)
• Know and understand seating charts and configurations of the DLTCC
• Perform transactionsfor all events on the ticketing system with efficiency and accuracy
• Collect proper currency or credit card amount for purchase of ticket(s) as well as give back proper number of tickets and correct change
• Communicate and satisfy patrons with world-class customerservice
• Operate phone and address call in patrons’ requests for information.
• Reconcile all moniesreceived from ticketsales
• Maintain confidentiality
• Additional duties may be assigned by Box Office Director or Box Office Supervisor

Qualifications

 Ability to multitask in a fast‐paced environment
 Familiarity with Windows based computers
 Possess excellent customerservice skills
 Experience working with the public and cash
 Ability to work independently and as a productive member of a team
 Capable of working a flexible schedule and extended hours, including but not limited to working early mornings, nights, weekends and holidaysin addition to traditional business hours
 Must be able to work in a loud noise environment
 Strong verbal communication skills in the English language
 Proven ability to work well with all levels of management
 Strong analytical and problem‐solving skills