Overview

Undersupervision of Box Office Manager and Box Office Supervisor, the Box Office Attendant position is responsible for ticket sales and customer service for all ticketed events at Canada Life Place.

This role pays an hourly rate of $17.20 CAD

Benefits for Part-Time roles: Pension matching

EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline

Responsibilities

• Know and understand the operations of the Ticketmaster ticketing system
• Familiarize yourself with each event (ticket prices, discounts, restrictions, reserved or general admission seating, etc.)
• Know and understand seating charts and configurations of Canada Life Place
• Perform transactions for all events on the ticketing system with efficiency and accuracy
• Collect proper currency or credit card amount for purchase of ticket(s) as well as give back proper number of tickets and correct change
• Communicate and satisfy patrons with world class customer service
• Operate phone and address call in patrons’ requests for information
• Reconcile all monies received from ticket sales
• Maintain confidentialityAdditional duties may be assigned by Box Office Manager or Box Office Supervisor

Qualifications

• Ability to multitask in a fast‐paced environment
• Familiarity with Windows based computers
• Possess excellent customer service skills
• Experience working with the public and cash
• Ability to work independently and as a productive member of a team
• Capable of working a flexible schedule and extended hours, including but not limited to working early mornings, nights, weekends and holidays in addition to traditional business hours
• Must be able to work in a loud noise environment
• Strong verbal communication skills in the English language (French is a plus)
• Proven ability to work well with all levels of management
• Strong analytical and problem‐solving skills
• 1-2 years experience in a customer service setting