Overview

Under supervision of Box Office Director and Box Office Supervisor, responsible for ticketsales and customer service for all ticketed events at the Angel Of The Winds Arena.

This role will pay an hourly wage of $16. 

For PT roles: Benefits: Eligible to accrue sick leave; 401(k) savings plan and 401(k) matching.

Responsibilities

• Using Ticketmaster to sell tickets for all events ticketed for the arena
• Dispense both specific and general information in regards to ticket prices, event times/dates, parking, and directions to both the arena and arena offices, and general downtown Everett vicinity
• Taking customer information for advance ticket sales
• Ensures that all workstations are clean, stocked with the necessary supplies, flyers/information
• Deals with special patron issues
• Answering the phone
• Providing ADA information both in person and over the phone
• General office duties as needed
• Reconcile individual ticket sales
• Other duties as required

Qualifications

• Computer Skills; Must be fully comfortable using web based customer service software and mouse control at a fast and accurate pace with multiple click/drop-down selections within each screen of the ticketing software
• Maintain a professional business approach to other staff and patrons
• Present a calm, knowledgeable appearance to both window and phone patrons
• Ability to work in stressful situations
• Ability to multi-task
• Maintain a professional appearance
• Successfully interact with box office, administrative, ice hockey and operational staff
• Being able to stand for an extended about of time
• Prior customer service experience
• Prior cash handling experience preferred
• Prior box office experience preferred
• Flexible work availability depending on the Arena's event schedule
• Must be 18 or older

Hours:
Must be able to work both weeknight and weekend evenings starting at 4:00/30 pm, along with various daytime hours on weekends depending on the show's needs as some weekend events take place during the day.

Mid-Day = Shifts that fall during the day on weekends

Evening = Shifts 7 days a week starting at 4pm or later

Monday-Thursday = Weeknight events with shifts starting at 4pm or later

Friday = Required evening availability

Saturday-Sunday = Required availability for both day and evening shifts

*Occasional weekday (M-F) hours available when an event falls on a weekday.

*Hours are based on events scheduled in the Arena - no guaranteed number of hours per week*