Overview

The Box Office Assistant Manager serves on the OVG Savannah ticket operations team for events at Enmarket Arena, Johnny Mercer Theatre, and the VyStar Pavilion. This role assists event setup in Ticketmaster, monitors ticket inventory, processes sales and refunds, prepares invoices, and ensures smooth event-day operations. Additionally, the Box Office Assistant Manager supports part-time box office staff through scheduling, training, and performance guidance, maintaining high standards of service and operational efficiency.

This role pays an annual salary of $45,000-$55,000.

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).

This position will remain open until June 19, 2026.

Responsibilities

• Serve as a leader for Box Office operations for events at OVG Savannah venues (Enmarket Arena, Johnny Mercer Theatre, VyStar Pavilion).
• Utilize full Ticketmaster suite of products (TM1, Archtics, Host) for ticket sales, processing payments, exchanges, refunds, will-call distribution, process/fulfill approved charity ticket requests, and document all complimentary ticket request issued.
• Assist in building and managing events in the ticketing system for events at OVG Savannah venues which include maintaining seat manifests, price tables, hold/kills, discounts, pre-sales, or entering event details such as dates, times, seating configurations, ticket types, and pricing structures.
• Prepare ticketing invoices for ticket requests received from various departments.
• Oversee aspects of ticket scanning operations, which include ticket scanner setup, teardown, maintenance, or upgrades.
• Assist in updating and relaying box-office related event information to other department and clients.
• Complete daily sales reports, daily deposit reports, or other financial records.
• Serve as the first point of contact for incoming calls, assisting customers and directing inquiries appropriately, ensuring excellent customer service is delivered to patrons.
• Assist in troubleshooting ticketing or access issues and handle escalated customer service concerns, act as a point of contact for ticket problem solving by maintaining up-to-date knowledge of all events, policies, or promotions.
• Assist management with hiring, scheduling, supervision, time approval, training, directing, creating Ticketmaster permissions/accounts, and ongoing performance feedback for part-time box-office staff.
• Complete all duties with a customer service focus through teamwork and dedication to Oak View Group’s principles.
• Perform additional duties as directed.

Qualifications

• Bachelor’s Degree from an accredited college or university with major coursework in business management, sports management, business administration or other related field is preferred.
• 3+ years of Box office/ticketing experience, preferable with a sports facility, convention center, performing arts facility or other multi-purpose public assembly facility.
• Ability to engage in positive interaction with employees and industry contacts, organize, problem solve, while prioritizing time management and multitasking in a high-pressure environment.
• Demonstrated proficiency in Microsoft Office applications and word processing, spreadsheets, database, presentation, graphic design, PowerPoint and Internet software.
• Communicate clearly and concisely, both orally and in writing.
• Flexible Schedule including early mornings, days, evenings, weekends, holidays, extended (long) workdays and extended number of days in a row.