Overview

The Banquet Manager plays a supervisory role by directing banquet servers in ensuring a pleasant experience for guests who attend catered breakfasts, coffee breaks, luncheons, dinners, receptions and other organized group affairs involving food and beverage service.

This position supports the Director of Operations within the Pasadena Convention Center. They may oversee the service team for as few as ten or as many as hundreds of guests. Style of service may range from casual to formal, involving passed cocktails and hors d'oeuvres, buffets or highly-coordinated multi-course meals in which each guest is served at the same time. The Banquet Manager will actively participate in the preparation, set-up, service, break-down and cleanup of catered functions. Their highest priorities will be to support overall profitability and guest satisfaction by ensuring that the Banquets team provides exceptional customer service while maintaining OVG's standards for safety, cleanliness, and sanitation.

This role will pay an annual salary of $68,640-$75,000

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).

This position will remain open until August 22, 2025.

Responsibilities

• Ensure that servers follow all OVG uniform and grooming standards.
• Provide instruction during pre-shift meetings.
• Ensure clear and complete understanding of event flow, needs and assignments.
• Ensure that servers follow established procedure for time and attendance and taking assigned meal breaks.
• Apply consistent focus on the customer and pay close attention to detail in the performance of all tasks.
• Participate in and foster positive team relations with front and back of house and management.
• Greet each guest who enters Banquets areas; Be courteous and professional in all interactions.
• Demonstrate OVG standards for guest service.
• Perform other related duties, tasks and responsibilities as required from time to time.

Qualifications

• Associate’s degree (A.A.) or equivalent from two-year college or technical school.
• 3 -5 years related experience and /or training; or equivalent combination of education and experience.
• Prior experience in the field of hospitality with specific experience in catering sales/conference services and/or banquets is essential.
• Knowledge of revenue management, training, and motivation of peers is encouraged.
• Ability to work effectively under time constraints and deadlines.
• Valid Food Handler’s certificate if required by state and/or county of venue.
• Valid Alcohol Service Permit if required by state and/or county of venue.
• Familiar with inventory cost control and menu planning.
• Basic computer proficiency: E-mail, Excel, Word, Outlook.
• Working knowledge of Point of Sale and timekeeping systems.
• Cash handling abilities; basic math skills including significant number manipulation.
• Ability to work a variable work schedule (including daytime, evenings and weekends, holidays and irregular schedules as required), depending upon event and business requirements.
• Excellent verbal and written communication skills.
• Knowledge of principles and techniques used in advancing, planning, coordinating and servicing a variety of wedding, social and corporate events.
• Knowledge of Fire Safety Regulations and venue capacity loads.
• Ability to work effectively with co-workers, clients, event planners, various groups and representatives in a professional manner.
• Ability to direct the work of vendors and setup personnel during events.
• Able to speak and write using proper English and grammar.
• Advance planning including staffing, rental needs, pull list, timelines, diagrams, descriptors and post event recap reports.