Overview

The Banquet Captain is responsible for assisting the Food and Beverage Banquet Manager by overseeing the day-to-day operations, all banquet/meeting functions, staff and training of staff to maintain the highest level of standards and efficiency. Holds team members accountable to steps of service and to deliver GREAT guest service. Ensure team members consistently deliver great customer service. Ensure team members have the tools, knowledge and support necessary to complete their jobs successfully.

This role pays an hourly rate of $17.00-$18.00

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays)

This position will remain open until January 2, 2026.

Responsibilities

Includes, but not limited to

• Maintains a consistently smooth-running operation
• Monitors and critiques food quality and service levels
• Assists with training of all banquet staff
• Ensures the physical atmosphere and cleanliness of meal service, beverage stations, tabletops, tray stands and back of house areas
• Assists with end of month inventory, food and beverage
• Communicates with staff on upcoming banquets/events
• Assists with pre-shift meetings with staff before events
• Assists bartenders with service, inventory, reconciliations of alcohol
• Attend meetings as required
• Will be cross trained in other departments to assist as needed
• Ensures employees understand expectations and parameters
• Lead shifts and actively participates in servicing of guests
• Observe service behaviors of banquet staff members and provide feedback
• Assists in set up, service of event, and tear down of each event
• Strives to improve service performance
• Ability to learn and operate a point of sale system and trouble shoot issues
• Assist in placing linen and beverage orders
• Assist in scheduling of banquet staff
• Must always ensure a teamwork environment
• Communicate with Event Manager and clients on needs for events prior to and on-site during events.

Qualifications

• Prior supervisory experience
• Ability to make quick decisions in a high stress situation
• Excellent customer service skills
• Well organized
• Pleasant and positive personality
• Must be hands-on and able to perform hourly functions when needed
• Must always present a hospitality mentality- warm and generous
• Must always ensure a teamwork environment