Overview

The Assistant Tikcet Operations Manager supports the daily administration and operations of the box office and ticketing services for the Ryan Center, Meade Stadium, Edwards Auditorium, and URI Athletics. This role involves managing event setup and financial reporting through Paciolan ticketing software, as well as ensuring adherence to all box office policies and procedures.

This role pays an annual salary of $53,000 - $56,000

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).

This position will remain open until November 7, 2025. 

Responsibilities

• Serves as a key ticket office administrator for the event and manifest creation, online sales setup, and database reporting using Paciolan’s products and services.
• Responsible for part-time seller training, scheduling, supervision, and payroll.
• Provide support to the box office seller staff in resolving issues and providing customer service care.
• Supervise and oversee all financial settlements in regards to sellers and seller recaps.
• Responsible for cash handling and box office controls.
• Process financial reconciliation such as daily reports, event statements, and monthly reports.
• Responsible for system upgrades, occasional testing of new software, and routine maintenance and troubleshooting.
• Assist in the maintenance of marketing/trade/comp policies for all events.
• Provide professional customer service to patrons and clients.
• Analyze challenges, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of organizational objectives.
• Assist in the maintenance of the URI Athletic ticket operations, customer relations, and game-day box office management for all ticketed sports, including football and basketball, as well as other collegiate and conference sporting events as needed, with specific oversight and management of Women’s Basketball games and events.
• Assist with implementation of season ticket timelines for URI football and basketball, including preseason renewals, promotion of new sales, seat allocations, compliance, ticket printing, packaging, and delivery. 
• Assist URI Athletics with reporting needs, processing, etc., and ensure the proper use of the ticketing system.
• Assist with student ticketing services for home, away, and postseason contests – promote student attendance, and facilitate associated ticketing.   
• Ensure compliance with all relevant institutional, CAA, A-10, and NCAA rules and regulations.  Work with CAA, A-10, NCAA, and the URI Athletic Compliance office to follow, enact, and educate on rules and regulations.
• Oversight of management and securing of all away game tickets and monitoring of sales and reconciliation.
• Oversight of public-facing pages on gorhody.com and Evenue.
• Work closely with Marketing and ticket sales in the administration of our marketing automation system and creating and maintaining best practices.
• Responsible for coordinating with Event Services to oversee, process, and monitor the Venue’s lost and found operation.
• Strong oral and written communication skills required.
• Perform related duties and responsibilities as required.
• Weekend and evening work required.

Qualifications

• Bachelor’s degree from an accredited college or university with major coursework in Marketing, Business Administration, Sports Management, or related field with interest in sports and entertainment.
• 3-4 years’ experience working in a college or professional athletic or venue management environment.
• Excellent organizational, problem-solving, and communication skills required.
• Strong attention to detail with the ability to create and maintain very specific timelines.
• Advanced proficiency with Microsoft Excel, PowerPoint, and Word or similar programs.
• Previous ticketing and/or customer service experience/knowledge preferred, with knowledge of Paciolan ticketing software and Salesforce CRM systems.
• Ability to supervise part-time employees.
• Capable of working a flexible schedule and extended hours, including but not limited to working early mornings, nights, weekends and holidays in addition to traditional business hours.
• Work in the assigned Ryan Center location daily.
• Must have a valid driver’s license and vehicle.