Oak View Group
Assistant Premium Service Manager | Part-Time | Canada Life Place
Oak View Group - Part Time
London · ON · Canada
Hospitality Management · Premium/Suite Service · Food/Beverage Management
0
3
days ago
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Overview
As an Assistant Premium Service Manager, you will play a key leadership role in delivering exceptional experiences across our premium spaces. You’ll support and lead a team of Premium part-time employees to ensure seamless service delivery, oversee day-to-day operations in suites, clubs, and VIP areas, and act as the primary point of contact for both guests and staff during events.
This role pays an hourly rate of $25.00 - $27.00 CAD
Benefits for Part-Time roles: Pension matching.
This position will remain open until November 13, 2026.
Responsibilities
- Assist in managing and supporting FOH teams to deliver exceptional guest experiences.
- Oversee suites, clubs, and restaurant spaces to ensure they are clean, organized, and guest-ready.
- Assist in managing the guest flow, seating plans, and suite access during events.
- Communicate effectively with FOH, BOH, and hospitality and venue management to maintain smooth operations.
- Assist in managing the event setup, ensure proper stock, equipment readiness, and post-event cleanup.
- Maintain strong menu and beverage knowledge to support staff and guests.
- Monitor quality, cleanliness, and service standards throughout all premium areas.
- Address guest concerns promptly and professionally.
- Collaborate with management on pre-event planning, staff training, and continuous improvement.
- Perform other duties as assigned to support premium operation
Qualifications
- Valid Smart Serve certification required.
- High school diploma or equivalent.
- 2-3+ years of supervisory experience in restaurants, suites, catering, or premium hospitality environments are preferred.
- Proven ability to lead FOH teams and support high-volume service during events.
- Previous experience in restaurant operations, premium suites, or catering programs is a strong asset.
- Excellent communication, interpersonal, and organizational skills.
- Ability to remain calm under pressure and manage multiple priorities in a fast-paced environment.
- Flexible availability, including evenings, weekends, and holidays, based on event schedules.
