Oak View Group

Oak View Group

Assistant Operations Manager| CFG Bank Arena

Oak View Group - Director
Jobs in Baltimore · MD
Facility Operations/Event Staff: Game Day/Event Staff
In order to be considered for this role, after clicking "apply now" above and being redirected, you must fully complete the application process on the follow-up screen.


The Assistant Operations Manager reports directly to the Operations Manager. The Assistant Operations Manager will direct, supervise, and schedule aspects of operations including maintenance, operations crew, and housekeeping while maintaining ADA compliance and working cooperatively with other departments to assure facility readiness and smooth operation of events.


This role will pay a salary of $65,000 to $70,000.


For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

job expires 4/30/2024


  • Develop operating procedures that conform to corporate standards, customized to the specific needs of the facility, and consistent with the goals and objectives of the client, facility, and corporation.
  • Plans and coordinates a variety of facility set-ups including concerts, family shows, sporting events, ice events, trade shows, conference, and banquet configurations.
  • Assist Director of Operations with facility maintenance program and development of the Computerized Maintenance Management System (CMMS).
  • Manage subordinate supervisors who oversee employees on the operations team.
  • Develop and maintain working relationships with all departments, clients, employees, and guests.
  • Ensure operational activities remain on time and within a defined budget, including recommendations for annual capital budget for long-range repairs and improvements to the facility.
  • Track staffing requirements, including hiring and scheduling employees.
  • Investigate, analyze, and resolve operational problems and complaints. Participate in staff meetings to discuss procedures, problems, and enhancements.
  • Ensure contractual agreements are met and clients’ event requirements and changes are made in a timely fashion.
  • Act as liaison between clients and facility contractors as needed.
  • Inspect conversions, construction, and installation progress to ensure conformance to established specifications.
  • Assist with overseeing materials and inventory management.
  • Ensure facility’s fire and emergency safety systems are in operating order and compliant with all codes, ordinances, and laws.
  • Know and guarantee all laws, codes, ordinances, policies, procedures, risk management, safety precautions, rules/regulations and emergency procedures are followed.
  • Other duties as assigned.


  • Bachelor’s degree from an accredited four-year college or university, and three (3+) years related experience in the public assembly industry (stadiums, arenas, and/or convention centers). Relevant education and experience may be substituted as appropriate.
  • Minimum of 3-5 years’ experience managing and training a team.
  • Demonstrate knowledge in operational procedures, facility capabilities, industry terminology, event-related services, and technical requirements for the types of events anticipated at the facility.
  • Excellent ability to delegate responsibilities while maintaining organizational control of operations and customer service.
  • Highly trained in conflict management and business negotiation processes.
  • Strong budget development and oversight skills.
  • Proficient in all Microsoft Office skills, including Word, Excel, PowerPoint, Outlook, etc.
  • Ability to create and manage a collaborative and diverse workforce.
  • Strong verbal and written communication skills, with an expert ability to present and
  • communicate new ideas and concepts.
  • Must be adaptable with the ability to work under pressure to meet deadlines.
  • Ability to work non-traditional hours including nights, weekends, and holidays.
  • Be licensed and insured to operate a motor vehicle in the United States.


Working Conditions:

  • Minimal Travel (<5% travel): May be required to travel. Trips may require air travel and/or overnight stay away from home for one or more nights.
  • Must be able to work a flexible schedule inclusive of weekends, nights and holidays required