Overview

The Assistant Manager, Ticketing supports the day-to-day execution of ticketing operations across professional hockey, concerts, and live events. This role plays an important part in delivering a seamless ticketing experience by supporting event builds, inventory management, ticket fulfillment, customer service operations, and event-day execution. Working closely with the Director, Ticketing, and the broader ticketing team, this position helps ensure all ticketing systems, processes, and customer interactions are executed accurately and efficiently from event setup through settlement. This is a highly organized, detail-oriented role for someone who thrives in a fast-paced live event environment and enjoys balancing ticketing operations, customer service, and event execution.

This role pays an annual salary of $60,000-$70,000 CAD

Benefits for full-time roles: health, dental, and vision insurance; pension matching; and paid time off (vacation days, sick days, and statutory holidays).

This position will remain open until September 4, 2026.

Responsibilities

• Support daily ticketing operations across professional hockey, concerts, and live events
• Assist with event builds, ticket setup, inventory management, holds, offers, and pricing updates within the ticketing platform
• Process internal ticket requests, complimentary ticket requests, and ticket fulfillment needs
• Support ticket settlements, event reconciliation, and reporting activities
• Build, manage, and maintain ticketed events across primary ticketing platforms
• Assist in managing events through their full lifecycle, from on-sale setup through post-event settlement
• Support operational readiness for onsales, event launches, and ticketing promotions
• Coordinate with promoters, internal departments, and partners to ensure accurate event setup and execution
• Help ensure a high-quality customer service experience for all ticket buyers and guests
• Support customer inquiries related to ticketing, account management, exchanges, and event information
• Assist with day-of-event Box Office operations and troubleshoot ticketing-related issues in real time
• Support training and oversight of part-time ticketing and box office staff as required
• Assist with fulfillment of premium seating commitments, ticket packages, and contractual ticket allocations
• Support ticket processing and delivery for internal stakeholders and premium clients
• Ensure timely and accurate fulfillment across all ticketing products and channels
• Assist with preparation of daily sales reports, attendance reports, and event settlement documentation
• Support balancing of daily ticketing revenue and reconciliation processes
• Assist with bank deposits and financial reporting requirements in partnership with Finance
• Maintain accurate ticketing records and documentation
• Assist with scanner setup, programming, testing, and event-day operations
• Support attendance reporting and access control tracking as required
• Help troubleshoot ticketing software, scanners, and related systems
• Support ongoing maintenance and optimization of ticketing systems across event and non-event days
• Work closely with Ticketing, Premium Sales, Marketing, Finance, Venue Operations, and Guest Services teams
• Support coordination with promoters, tenants, ticketing partners, and external stakeholders
• Assist with organization-wide initiatives related to ticketing operations and guest experience

Qualifications

• Post-secondary education in Business, Event Management, Sports Management, or a related field, or equivalent experience
• 2–3 years of experience in ticketing, box office operations, or live event operations
• Experience in sports, entertainment, or venue operations is preferred
• Experience with Ticketmaster platforms including Archtics, Host, TM1, Account Manager, and mobile ticketing tools, is strongly preferred
• Strong attention to detail with excellent organizational skills
• Ability to manage multiple priorities in a fast-paced, deadline-driven environment
• Strong customer service and problem-solving skills
• Excellent verbal and written communication skills
• Ability to work independently while collaborating effectively across teams
• Comfortable troubleshooting operational and ticketing-related issues in real time
• Proficiency with Microsoft Office Suite and ticketing/CRM systems
• Resourceful, adaptable, and highly dependable
• Availability to work evenings, weekends, and event days as required
• Fast-paced environment requiring adaptability and quick decision-making