Overview

The Assistant Manager, Security reports directly to the Manager of Security and plays a key role in supporting the daily and event-based operations of the security team. This position balances administrative responsibilities with hands on operational duties to ensure a safe and secure environment for guests, employees, and visiting personnel.

This role pays an hourly rate of $25.00-$28.85.

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).

This position will remain open until June 19, 2026.

Responsibilities

• Assist in overseeing day to day operations of the security team while ensuring adherence to safety protocols and Standard Operating Procedures.
• Support  union Security Officers across all operational and event areas.
• Maintain working knowledge of Genetec systems, camera feeds, and credentialing for staff and third party vendors.
• Respond promptly to security incidents, coordinating emergency responses and documenting occurrences in the Arena’s 24/7 Incident Management Software.
• Collaborate with internal departments and outside agencies including local law enforcement and client representatives.
• Conduct routine inspections of posts and personnel to ensure professional conduct, uniform compliance, and post readiness.
• Participate in security screening tasks such as bag checks, pat downs, perimeter walks, and crowd monitoring during events.
• Provide guest assistance, reinforce venue policies, and communicate clearly during high-traffic or high-stress scenarios.
• Support incident investigations and prepare detailed reports for management.

Qualifications

•  Minimum 2+ years of experience in security, law enforcement, or a related field preferred.
•  Prior experience in a supervisory role strongly preferred.
•  Strong verbal and written communication skills.
•  Familiarity with surveillance and access control systems, Genetec experience preferred.
•  Ability to remain calm and make sound decisions in high-pressure environments.
•  Willingness to work flexible hours including nights, weekends, and holidays as needed.
•  Excellent attention to detail and strong organizational skills.
•  Customer service mindset with the ability to maintain professionalism in challenging situations.