Overview

The Assistant Manager, Fan Experience plays a key operational role responsible for overseeing day-to-day Fan Experience operations across all events at TD Coliseum, FirstOntario Concert Hall, and The Studio. This position exercises strategic initiative, leadership judgment, and accountability to ensure the seamless execution of fan-facing services. The Assistant Manager takes the lead in managing part-time staff, coordinating operational logistics, and overseeing fan communications, ensuring that every interaction reflects OVG’s commitment to exceptional service, accessibility, and safety. This role is ideal for professionals eager to guide teams, make operational decisions, and develop expertise in live entertainment management. 

This role pays an annual salary of $45,000-$60,000 CAD

Benefits for Full-Time roles: Health, Dental and Vision Insurance, Pension matching, and Paid Time Off (vacation days, sick days, and statutory holidays).

This position will remain open until May 29, 2026.

Responsibilities

Event & Operational Leadership 

• Oversee and execute assigned fan-facing event operations across all venues, ensuring every fan touchpoint is seamless before, during, and after events. 
• Act as a primary operational liaison with Security, Box Office, Operations, and other internal departments to guarantee smooth event delivery. 
• Lead select Fan Experience initiatives, including timelines, staffing, execution, and post-event analysis. 
• Take ownership of operational processes, identifying opportunities to optimize efficiency and elevate the fan experience. 

Staff Leadership & Administration 

• Manage and mentor part-time Fan Experience staff, including performance guidance, and development support. 
• Oversee part-time staff payroll, scheduling and administrative processes to ensure accuracy and timely completion. 
• Maintain and track training, certifications, and onboarding for all Fan Experience staff to ensure operational readiness. 
• Lead uniform and supply management, ensuring resources are organized and available for all events. 

Fan Communications & Experience Management 

• Serve as primary owner of the Fan Experience email inbox and other fan-facing communications, responding promptly and professionally to inquiries, concerns, and special requests. Ability to escalate appropriately.
• Collaborate with marketing and digital teams to maintain accurate and up-to-date venue and event information on websites and social platforms. 
• Proactively identify enhancements to processes, communications, and fan touchpoints to continually improve the guest experience. 

Administrative & Operational Support 

• Prepare event documentation, reports, operational briefings, and post-event summaries for leadership review. 
• Maintain organized filing, tracking systems, and operational databases to support efficient event execution. 
• Support physical event setup and teardown as needed, ensuring operational readiness and safety. 

Qualifications

• Completion of a College or University program in Sport/Event Management, Marketing, Business, or a related field, or equivalent professional experience. 
• 2-4 years’ experience minimum in fan services, venue management, event operations, or related management roles, including staff supervision. 
• Strong leadership skills with the ability to motivate teams, resolve conflicts, and drive results in a fast-paced environment. 
• Exceptional communication skills, both written and verbal, with strong attention to detail. 
• Highly organized, adaptable, and able to manage multiple priorities and stakeholders. 
• Proficiency in Microsoft Office, Teams, scheduling/payroll software, websites, and social media platforms. 
• Availability to work a flexible schedule, including evenings, weekends, holidays, and extended event days. 
• Ability to lift up to 35 lbs and navigate event environments including large crowds, low light, stairs, and heights.