Overview

Utilizing initiative and independent judgment, the Assistant General Manager assists the General Manager in planning, directing and managing the day-to-day operations of Rogers Stadium in Toronto, Canada, including all aspects of food and beverage, finance, event services, operations, human resources, public safety, production, and venue maintenance. Supervision is exercised over professional staff, who directs various sections in day-to-day operations. Responsibility further includes evaluation and development of recommendations to improve organizational administration, procedures, policies, and programs. Unusual problems and major changes in programs or policy are discussed with the General Manager.

This role pays an annual salary of $112,000-$125,000 CAD and is bonus eligible

Benefits for Full-Time roles: Health, Dental and Vision Insurance, Pension matching, and Paid Time Off (vacation days, sick days, and statutory holidays).

This position will remain open until April 10, 2026.

Responsibilities

• Assist the General Manager in planning, directing and managing the day-to-day operations of the Stadium, including food and beverage, finance, event services, operations, human resources, public safety, production, and facility maintenance.
• Maintains active contact with the Client and Stakeholders. Monitors OVGH’s compliance with all provisions of the management contract.
• Negotiate lease agreements as determined necessary and in the best interests of the Stadium.
• Negotiates contracts and agreements with event organizers, hosts, managers and agents.
• Assures the coordination, implementation and administration of specific plans and programs prescribed by corporate directives, to include: matters of training and development; quality assurance; energy efficiency; safety/emergency procedures, crowd control and crisis management procedures, or other areas as needed.
• Develops and implements facility goals in accordance with the management contract, the Client’s objectives, corporate policy, and good business practice.
• Prepares and maintains required and necessary reports/records for the Client/Contract Administrator and for the Corporate Office.
• Plans, organizes, coordinates and directs all activities and personnel engaged in maintaining and operating the facility.
• Assists and coordinates with the development of the annual operating calendar, activity schedules, projections for attendance and/or revenue
• Assist the General Manager in the development and administration of the facility’s operating and capital budgets. Work directly with the department directors in developing departmental operating budgets and revenue projections.
• Recruit, select, lead, motivate and evaluate director level staff; provide or coordinate training as needed; work with employees to correct deficiencies; implement discipline and termination procedures.
• Work with the departmental leaders in the day to day management of their various departmental disciplines; review and evaluate processes and results; identify and resolve deficiencies and challenges.
• Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.
• Develop and implement programs, policies, and procedures for the Stadium.
• Participate and leads various interdepartmental project groups, special projects, and task forces.
• Conduct a variety of organizational studies, investigations, and operational studies; recommend modifications to programs, policies, and procedures as appropriate.
• Represent the General Manager as needed at various meetings.
• Establish and maintain effective working relationships with staff, vendors, facility stakeholders and facility users
• Provide an extremely high level of customer service at all times.
• Other duties as assigned.

Qualifications

• 3-5 years of increasingly responsible experience in professional venue center management, with at least two (3) years of direct supervisory experience at the department director level.
• Experience opening an Stadium/Arena or similar type public assembly venue preferred.
• Bachelor’s Degree from an accredited college or university in public assembly facility management, hospitality management, business administration or a related field. Other combinations of experience and education that meet these requirements may be substituted.
• Modern management methods, long-range planning, principles of budgeting and supervisory techniques.
• Should possess a working knowledge of each area of direct and indirect supervision including food and beverage premium areas, suites, concessions, finance and human resources.
• Contract development and negotiations including facility use license agreements, service agreements, and sponsorships agreements.
• Modern and effective customer service practices.
• Interpersonal techniques in dealing with unique groups and sensitive circumstances.
• Must have computer skills in Microsoft office applications and word processing, spreadsheets, database, presentation, and internet software.
• Capital Improvement Project Experience
• Plan, direct, and evaluate the work of subordinates.
• Perform a broad range of supervisory responsibilities over others.
• Manage multiple projects simultaneously.
• Work under high pressure in meeting urgent deadlines.
• Provide visionary leadership to facility staff.
• Recognize, analyze and resolve challenges.
• Develop and implements programs, policies, and procedures for the Stadium.
• Ability to develop comprehensive management reports and manuals.
• Ability to conduct a variety of organizational studies, investigations, and operational studies; recommend modifications to programs, policies, and procedures as appropriate.
• Ability to interpret and apply Federal, Provincial and local policies, procedures, laws and regulations.
• Establish and maintain effective working relationships with staff, facility stakeholders and facility users.
• Ability to communicate clearly and concisely in the English language, both orally and in writing.
• Ability to work a flexible schedule including early mornings, evenings, weekends, holidays, and extended numbers of days.
• To perform this job successfully, an individual should have knowledge of Microsoft Word, Microsoft Excel and be internet proficient.