Overview

Utilizing initiative, innovation, and independent judgment, the Assistant General Manager serves as a strategic partner to the General Manager in planning, directing, and managing the day-to-day operations of the Miami Beach Convention Center (MBCC) and other areas of the City Center Campus via Collins Canal Park, Rum Room, and Venu. This role provides leadership and oversight across Sales, Marketing, Finance, Event Services, Venue Operations, People & Culture, Information Technology (IT), Public Safety & Transportation, Audio Visual, Rigging, Production, union-related matters, venue maintenance, and venue & contract partners.

The Assistant General Manager is responsible for driving cross-functional alignment, execution of strategic priorities, and continuous improvement across the venue and campus, while evaluating organizational performance and implementing strategies that enhance operations, policies, and overall effectiveness.

Strategic Impact:

The Assistant General Manager serves as a critical strategic partner to the General Manager, driving alignment between vision and execution across the Miami Beach Convention Center and City Center Campus. This role integrates operations across departments, ensuring consistent standards, scalable systems, and seamless execution of venue-wide initiatives.

Through strong leadership, disciplined prioritization, and data-informed decision-making, the AGM enhances operational performance, strengthens stakeholder relationships, and supports revenue growth while maintaining compliance with contractual obligations. The position plays a key role in developing leadership talent, reinforcing a culture of accountability and excellence, and ensuring the long-term operational readiness and success of the venue and campus.

This role pays an annual salary of $178,000-$188,000 and is bonus eligible.

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).

This position will remain open until July 10th, 2026.

Responsibilities

Executive Leadership & Strategic Oversight

• Develops and implements venue goals and objectives in accordance with the management contract, corporate policy, and good business practices
• Plans, organizes, coordinates, and directs all activities and personnel engaged in operating the venue and City Center Campus
• Acts as a strategic partner to the General Manager and senior leadership team to drive alignment, execution, and operational success

Operations Management & Continuous Improvement

• Works with departmental directors in the day-to-day management of their disciplines; reviews and evaluates processes and results; identifies and resolves deficiencies and challenges
• Drives continuous improvement in operational efficiency, effectiveness, and service delivery through streamlined processes and cross-functional collaboration
• Develops and implements programs, policies, and standard operating procedures (SOPs) to support operational excellence

Financial Management & Business Performance

• Oversees financial performance including budgeting, forecasting, cost control, and revenue alignment across venue and campus operations
• Partners closely with Finance and Project leadership to ensure disciplined execution and alignment with financial goals

City of Miami Beach, Contract & External Relations

• Maintains active relationships with the City of Miami Beach and ensures compliance with all provisions of the management contract
• Negotiates and manages contracts, agreements, and partnerships in the best interest of the venue and campus
• Establishes and maintains effective working relationships with internal and external stakeholders, including contract partners, clients, and community organization

Vendor & Contract Partner Oversight

• Oversees and manages performance of venue service providers and contract partners, ensuring alignment with contractual obligations, operational standards, and event execution needs

Leadership, Talent & Culture

• Leads leadership development, succession planning, and cross-training initiatives to ensure operational continuity and bench strength
• Models and reinforces organizational values, leadership standards, and professional expectations
• Drives a culture of accountability, recognition, and operational excellence in venue management

Cross-Functional Integration & Execution

Strategy, Innovation & Data-Driven Decision Making

• Leads data-driven decision-making to improve operational performance and guest experience
• Drives innovation initiatives that enhance efficiency, scalability, and overall venue performance

Communication & Stakeholder Alignment

• Leads structured communication across internal and external stakeholders
• Fosters a culture of collaborative communication across OVG teams, venue departments, and contract partners to ensure alignment, transparency, and seamless coordination

Guest Experience & Service Excellence

• Ensures a consistent, high-quality guest, attendee, and customer experience across the venue through standardized practices and cross-functional alignment, while driving excellence in venue management and aligning service delivery with hospitality standards reflective of the HQ Hotel experience 

Supervisory Responsibilities:

• Carries out supervisory responsibilities in accordance with OVG policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with People & Culture addressing complaints and resolving problems.
• This position provides direct leadership and oversight of the venue’s operational departments, including but not limited to Event Services, Venue Operations, Public Safety & Transportation and Project Manager role. The Assistant General Manager may also provide leadership support, direction, and oversight to other departments within the venue under OVG’s scope of responsibility, as business needs require. 

Qualifications

Education and Experience:

• Five (5) years of increasingly responsible experience in professional convention center management, with at least three (3) years of direct supervisory experience at the department director level
• Bachelor’s Degree from an accredited college or university in public assembly facility management, hospitality management, business administration or a related field
• Other combinations of experience and education that meet these requirements may be substituted
• Bi-lingual in English and Spanish preferred

Certifications (Preferred):

• Certified Venue Executive (CVE) or Certified Venue Professional (CVP) from the International Association of Venue Managers strongly preferred
• Certified in Exhibition Management (CEM) from the International Association of Exhibitions and Events preferred
• OSHA 30 Certification or equivalent safety certification preferred
• FEMA Incident Command System (ICS) and National Incident Management System (NIMS) certifications preferred
• Project Management Professional (PMP) certification from the Project Management Institute preferred

Skills and Abilities:

• Strong understanding of public assembly venue operations and open space management
• Knowledge across multiple operational disciplines including event services, operations, finance, guest services, safety, production, and contract partners
• Experience with budgeting, revenue forecasting, and expense control
• Strong strategic thinking, prioritization, and execution skills with the ability to drive initiatives from concept through completion
• Demonstrated leadership presence, emotional intelligence, and ability to influence and hold senior leaders accountable in a complex environment 

Technology Skills: 

• Demonstrated proficiency with Microsoft Office Suite (MS Word, MS Excel, MS PowerPoint and MS SharePoint and MS Outlook) 
• Preferred knowledge of Event/ Venue Management Software programs, Adobe Acrobat, CAD
• Proficiency in using collaboration and workflow tools (e.g., Microsoft Teams, SharePoint, and similar platforms) to drive communication, alignment, and accountability across departments
• Ability to leverage emerging technologies, including artificial intelligence, to enhance venue operations, improve efficiency, support data-driven decision-making, and elevate the overall guest and team member experience 

Work Environment & Schedule:

This position operates in a professional office and venue environment with varying levels of activity depending on event schedules. The role requires the ability to remain flexible and responsive in a fast-paced, event-driven setting.

The schedule typically consists of a 5-day work week; however, hours will fluctuate based on business needs, events, and operational demands. This role requires availability to work evenings, weekends, and holidays, as well as the ability to remain accessible as needed to support venue operations.