Overview

Utilizing initiative and independent judgment, the Assistant General Manager supports the General Manager in planning, directing, and managing the day-to-day operations of the Macon Centreplex and Atrium Health Amphitheater. Areas of responsibility include sales and marketing, finance, event services, operations, human resources, public safety, production, union-related issues, and facility maintenance. The Assistant General Manager provides supervision to professional staff who oversee these functional areas and is responsible for evaluating and developing recommendations to enhance organizational administration, procedures, policies, and programs. In addition to operational oversight, this role assists with the design, construction, and development of the new Macon Arena scheduled to open in 2028, ensuring the project aligns with organizational goals and community needs. Unusual problems and major program or policy changes are discussed with the General Manager.

This role pays an annual salary of $100,000 and is bonus eligible

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays)

This position will remain open until November 28, 2025.

Responsibilities

• Assist the General Manager in planning, directing, and managing the day-to-day operations of the Center, including sales and marketing, finance, event services, operations, human resources, public safety, production, union-related issues, and facility maintenance.
• Provide strong leadership to departmental directors and staff, fostering accountability, performance, and professional development.
• Work closely with the General Manager and project partners to assist with the design, planning, and construction oversight of the new Macon Arena.
• Maintain active contact with the Client/Contract Administrator and monitor Oak View Group’s compliance with all provisions of the management contract.
• Actively promote the use of the facility to maximize utilization and negotiate lease agreements in the best interests of the venue.
• Negotiate contracts and agreements with event organizers, promoters, managers, and agents to ensure profitable and strategic bookings.
• Establish and maintain effective relationships with the Client/Contract Administrator, tenants, government agencies, industry partners, and community organizations to encourage regular use of the facilities.
• Coordinate facility involvement with the Convention and Visitors Bureau and other destination marketing agencies.
• Ensure the coordination and administration of corporate programs, including staff training, quality assurance, energy efficiency, safety/emergency procedures, crowd control, and crisis management.
• Develop and implement facility goals in alignment with the management contract, client objectives, corporate policies, and good business practices.
• Prepare and maintain required reports and records for the Client/Contract Administrator and the Corporate Office.
• Plan, organize, coordinate, and direct activities and personnel involved in maintaining and operating the facilities.
• Assist in the development of the annual operating calendar, activity schedules, and projections for attendance and revenue.
• Assist the General Manager with the preparation and administration of operating and capital budgets; collaborate with department directors on departmental budgets and revenue projections.
• Recruit, select, motivate, evaluate, and, when necessary, discipline or terminate director-level staff; provide training and development as needed.
• Oversee the day-to-day management of departmental operations; review and evaluate processes and results; identify and resolve deficiencies.
• Continuously seek to improve operations, streamline processes, and enhance customer service delivery.
• Develop and implement policies and procedures to support facility operations.
• Assist in the oversight of contract service partners (Food & Beverage, Parking, A/V, IT, Electrical).
• Direct the development of key management reports and manuals, including Operations Manuals, Event Handbooks, Sales & Marketing Plans, Preventative Maintenance Plans, and Facility Reports.
• Lead interdepartmental project groups, special projects, and task forces.
• Conduct organizational and operational studies and recommend program or policy modifications as appropriate.
• Represent the General Manager at meetings, as needed.
• Provide a consistently high level of customer service to all clients, partners, and guests.
• Perform other duties as assigned.

Qualifications

• Five (5) years of increasingly responsible experience in professional venue management, with at least two (3) years of direct supervisory experience at the department director level.
• Experience opening an areana or similar type public assembly venue preferred.
• Bachelor’s Degree from an accredited college or university in public assembly facility management, hospitality management, business administration or a related field. Other combinations of experience and education that meet these requirements may be substituted.
• Operational characteristics of public assembly facility management.
• Modern management methods, long-range planning, principles of budgeting and supervisory techniques.
• Should possess a working knowledge of each area of direct and indirect supervision including sales & marketing, event services, safety & security, facility maintenance & housekeeping, finance and human resources, audio-visual, telecommunications and food & beverage operations.
• Contract development and negotiations including facility use license agreements, service agreements, and sponsorships agreements.
• Modern and effective customer service practices.
• Knowledge of EEOC, FLSA, OSHA, ADA and other industry related legal issues.
• Interpersonal techniques in dealing with unique groups and sensitive circumstances.
• Terminology used in convention and entertainment settings.
• Must have computer skills in Microsoft office applications and word processing, spreadsheets, database, presentation, and internet software.
• Capital Improvement Project Experience
• Facility Budgeting, Revenue Forecasting and Expense Control
• Plan, direct, and evaluate the work of subordinates.
• Perform a broad range of supervisory responsibilities over others.
• Manage multiple projects simultaneously.
• Work under high pressure in meeting urgent deadlines.
• Provide visionary leadership to facility staff.
• Recognize, analyze and resolve challenges.
• Develop and implements programs, policies, and procedures for the convention center.
• Ability to develop comprehensive management reports and manuals (i.e. Operations Manual, Event Handbook, Annual Sales & Marketing Plan, Annual Preventative Maintenance Plan, Annual Facility Report, Booking Policies, Fire Code Rules & Regulations, etc…)
• Ability to conduct a variety of organizational studies, investigations, and operational studies; recommend modifications to programs, policies, and procedures as appropriate.
• Ability to interpret and apply Federal, State and local policies, procedures, laws and regulations.
• Establish and maintain effective working relationships with staff, facility stakeholders and facility users.
• Ability to communicate clearly and concisely in the English language, both orally and in writing.
• Ability to work a flexible schedule including early mornings, evenings, weekends, holidays, and extended numbers of days.
•  To perform this job successfully, an individual should have knowledge of Microsoft Word, Microsoft Excel and be internet proficient.