Overview

Utilizing initiative and independent judgment, the Assistant General Manager assists the General Manager in planning, directing, and managing the day-to-day operations of the Chesapeake Employers Insurance Arena, including booking, marketing oversight, assistance with partnership sales, financial oversight, event services, operations, human resources, public safety, production, university-related issues, and facility maintenance. Supervision is exercised over professional staff, who directs various sections in day-to-day operations. Coordinate communication and collaboration with UMBC and UMBC Athletics. Responsibility further includes evaluation and development of recommendations to improve organizational administration, procedures, policies, and programs. Unusual problems and major changes in programs or policy are discussed with the General Manager.

This role pays an annual salary of $75,000-$95,000 and is bonus eligible.

Benefits for Full-Time Roles: Health, dental, and vision insurance; 401(k) savings plan; 401(k) matching; and paid time off (vacation days, sick days, and 11 holidays).

This position will remain open until September 25, 2026.

Responsibilities

• Assist the General Manager in planning, directing, and managing the day-to-day operations of the Arena, including booking, sales & marketing, finance, event services, operations, human resources, public safety, production, union-related issues, and facility maintenance.
• Maintains active contact with the Client/Contract Administrator. Monitors Oak View Group’s compliance with all provisions of the management contract.
• Actively promotes the use of the facility to maximize its utilization.
• Negotiates event license agreements as determined necessary and in the best interests of the facility.
• Negotiates contracts and agreements with event organizers, hosts, managers, and agents.
• Establishes and maintains effective working relationships with the Client/Contract Administrator, tenants, government departments and agencies, the entertainment/convention industry, and community and civic organizations to encourage continual and regular use of the facility.
• Coordinates facility involvement with UMBC and UMBC Athletics.
• Assures the coordination, implementation, and administration of specific plans and programs prescribed by corporate directives, to include matters of training and development; quality assurance; energy efficiency; safety/emergency procedures; crowd control and crisis management procedures; or other areas as needed.
• Develops and implements facility goals in accordance with the management contract, the Client’s objectives, corporate policy, and good business practice.
• Prepares and maintains required and necessary reports/records for the Client/Contract Administrator and for the Corporate Office.
• Plans, organizes, coordinates, and directs all activities and personnel engaged in maintaining and operating the facility.
• Assists and coordinates with the development of the annual operating calendar, activity schedules, projections for attendance and/or revenue
• Assist the General Manager in the development and administration of the facility’s operating and capital budgets. Work directly with the department directors in developing departmental operating budgets and revenue projections.
• Recruit, select, lead, motivate, and evaluate director-level staff; provide or coordinate training as needed; work with employees to correct deficiencies; implement discipline and termination procedures.
• Work with the departmental directors in the day-to-day management of their various departmental disciplines; review and evaluate processes and results; identify and resolve deficiencies and challenges.
• Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.
• Assist the General Manager in the oversight of the facility’s contract service partners (Food & Beverage).
• Develop or direct the development and preparation of comprehensive management reports and manuals (i.e., Operations Manual, Event Handbook, Annual Sales & Marketing Plan, Annual Preventative Maintenance Plan, Annual Facility Report, Booking Policies, Fire Code Rules & Regulations, etc.)
• Participates in and leads various interdepartmental project groups, special projects, and task forces.
• Conduct a variety of organizational studies, investigations, and operational studies; recommend modifications to programs, policies, and procedures as appropriate.
• Represent the General Manager as needed at various meetings.
• Establish and maintain effective working relationships with staff, vendors, facility stakeholders and facility users
• Provide an extremely high level of customer service at all times.
• Other duties as assigned.

Qualifications

• 3-5 years of increasingly responsible experience in the professional arena and university facilities. 
• Experience opening an arena or similar type of public assembly venue preferred.
• Bachelor’s Degree from an accredited college or university in public assembly facility management, hospitality management, business administration, or a related field. Other combinations of experience and education that meet these requirements may be substituted.
• Familiar with the operational characteristics of public assembly facility management.
• Modern management methods, long-range planning, principles of budgeting, and supervisory techniques.
• Should possess a working knowledge of each area of direct and indirect supervision, including arena booking, sales & marketing, event services, safety & security, facility maintenance & housekeeping, finance and human resources, audio-visual, telecommunications, and food & beverage operations.
• Contract development and negotiations, including facility use license agreements, service agreements, and sponsorship agreements.
• Modern and effective customer service practices.
• Knowledge of interpersonal techniques in dealing with unique groups and sensitive circumstances.
• Knowledge of terminology used in sports and entertainment settings.
• Must have computer skills in Microsoft Office applications: Word, Excel, spreadsheets/databases, PowerPoint presentations, and internet software.
• Capital Improvement Project Experience
• Experience with Facility Budgeting, Revenue Forecasting, and Expense Control
• Ability to plan, manage, and evaluate the work of subordinates.
• Ability to perform a broad range of supervisory responsibilities over others.
• Able to manage multiple projects simultaneously.
• Work well under high pressure in meeting urgent deadlines.
• Provide visionary leadership to facility staff.
• Ability to recognize, analyze, and resolve challenges.
• Ability to develop comprehensive management reports and manuals (i.e., Operations Manual, Event Handbook, Annual Sales & Marketing Plan, Annual Preventative Maintenance Plan, Annual Facility Report, Booking Policies, Fire Code Rules & Regulations, etc.)
• Ability to conduct a variety of organizational studies, investigations, and operational studies; recommend modifications to programs, policies, and procedures as appropriate.
• Ability to interpret and apply Federal, State and local policies, procedures, laws, and regulations.
• Establish and maintain effective working relationships with staff, facility stakeholders, and facility users.
• Ability to communicate clearly and concisely.
• Ability to work a flexible schedule, including early mornings, evenings, weekends, holidays, and extended numbers of days.