Overview

The Assistant Event Services Manager works in the Events department and is responsible for assisting with the planning and execution of Mullett Arena events. The ideal candidate will exhibit a strong aptitude for leadership and project management and a true passion for delivering first-class customer service. 

This role pays an annual salary of $50,000-$58,000

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).

This position will remain open until October 30, 2026

Responsibilities

• Take ownership of assigned events in the facility, inclusive of working with tour personnel, and briefing relevant stakeholders.
• Support events personnel with contracted vendors such as security and emergency medical.
• Building liaison with ASU internal departments such as Fire, Police & Emergency Management.
• Manage scheduling of all part-time staff requested per event through various scheduling platforms.
• Work with event managers for event permitting needs to ensure compliance.
• Effectively lead, direct, and work alongside part-time staff with the goal of creating exceptional experiences at Mullett Arena.
• Assist with managing guest services activities such as lost and found coordination.
• Assist with creating and leading events for part-time staff recognition and providing continuous opportunities for staff to remain engaged and part of the team.
• Help coordinate staff check-ins, call-offs, event briefings, and post-event meetings with guest services staff.
• Respond to staff and guest inquiries and concerns daily through both verbal and written communication.
• Serve as Manager on Duty with full autonomy for assigned events as well as in the absence of other Management staff.
• Work with event managers to ensure all laws, codes, ordinances, policies, procedures, risk management, safety precautions, rules/regulations, and emergency procedures are followed.
• Assist with managing and advancing both large-scale events and ancillary events, including concerts, sports events, VIP receptions, and special events.
• Communicate and disseminate event-related information to appropriate departments, vendors, and others to ensure overall event understanding.
• Develop and maintain effective working relationships with clients, partners, and all stakeholders.
• Empower staff to take opportunities to create memorable experiences and/or resolve guest concerns timely, effectively, and with great service. 
• Strategically position guest services staff on an event-by-event basis.
• Help with building signage needs specific to guest services & security.
• Perform other administrative duties such as reviewing and uploading invoices, reviewing payroll, and responding to event inquiries via email or phone.
• Take on special projects and additional responsibilities as assigned by the Event Managers.

Qualifications

• Bachelor’s degree from an accredited college or university in sports/event management, business, hospitality management, or a related field.
• 3-5 years of previous experience with event services, preferably in a sports facility.
• Availability to work a flexible, events driven schedule including evenings, weekends and holidays.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, etc.).
• Must possess strong organizational skills, attention to detail, and be able to meet strict deadlines.
• Ability to work in a high-energy environment, including standing and walking for extended periods.
• Must be a self-starter and can work under minimal supervision.
• Positive attitude, professional demeanor, and a team-oriented mindset.
• A high degree of personal integrity and consistently put the interests of the organization ahead of their own.
• Solutions focused and open-minded.
• Willingness to work with numerous departments in a fast-paced environment.