Overview

The Assistant Director of Operations manages, supervises and coordinates the day-to-day operations of Chartway Arena, including operations, changeover, engineering, HVAC, plumbing, electrical, building repairs, maintenance, service agreements, custodial/housekeeping, and budgets/purchasing. In addition, oversees gameday operations of SB Ballard Stadium.

This role pays an annual salary of $65,000-$80,000 and is bonus eligible

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays)

This position will remain open until September 1, 2025

Responsibilities

• Responsible for maintenance, operations and repairs at Chartway Arena including HVAC, electrical/lighting systems, fire safety, mechanical, plumbing equipment, refrigeration equipment systems, elevators, cooling towers, boilers, water pumps and building control systems
• Supervise and coordinate events at Chartway Arena, Kornblau Field at SB Ballard Stadium, and Multi-Purpose Room conversions with an emphasis on client and customer service.
• Participate in the delivery of events; coordinate arrangements with event and operations departments, contractors and clients; monitor and/or direct the work of contractors on building projects
• Oversees post-game clean up at S.B. Ballard Stadium
• Manage facility gameday staff at S.B. Ballard Stadium
• Responsbile for all venue service agreements. Negotiates all building services agreements.  
• Participate in work planning for facility maintenance and operations; identify and resolve problems; monitor workflow; review and evaluate work projects, methods and procedures
• Monitor expenditures for equipment, materials, and supplies; oversee supplies and materials for maintenance programs within budget guidelines; receive and maintain supplies
• Ensure compliance with hazardous materials communication program, material safety data sheets and required records and permits; maintain knowledge of changes in pertinent Federal, State and Local regulations. Ensure a safe work environment at all times
• Maintain and keep an inventory of all Arena and stadium equipment.
• Oversee opening or closing of Arena for a move-in or move-out.
• Build and maintain tenant relations (Athletics, Starbucks, and event tenants).
• Oversees and facilitates the maintenance programs, housekeeping and assists with building physical systems and repairs. 
• Supervises: Housekeeping Manager, Operations Manager, Mainteance manager, and contractors.
• Act as manager on duty.
• Responsible for purchasing of building and event equipment.
• Responsibilities include operations oversight for ODU Football at SB Ballard Stadium.
• Other Duties as Assigned.

Qualifications

• Bachelor’s degree from accredited college/university in a related field (Facility Management, Engineering, Sports Management, etc.) 
• Minimum of 5 years’ industry experience and demonstrate knowledge of physical plant management, supervisory skills and experience in work crew supervision in arena operations; experience in plumbing, electrical, HVAC, building repair and carpentry
• Strong leadership and organizational skills and be able to function in a multi-task environment.
• Certifications in electrical, HVAC, refrigeration, plumbing is preferred.
• Understanding of OSAH Requirement
• Excellent safety record and work ethic
• Must be able to lift 50lbs or more on a regular basis
• Ability to work long hours and varied schedules
• Must be able to work nights, weekends, and holidays
• Ability to prioritize tasks in the most productive and/or appropriate manner
• Demonstrate knowledge in operational procedures, facility capabilities, industry terminology, event-related services and technical requirements for the types of events anticipated at the facility 
• Possess any licenses, certificates or training required by local, state or national authorities for the operation of the equipment found in the facility
• Follow oral and written instructions and communicate effectively with other in both oral and written form
• Organize and prioritize work to meet deadlines  
• Work effectively under pressure and/or stringent schedule and produce accurate results
• Ability to maintain an effective working relationship with clients, employees, patrons and others 
• Remain flexible and adjust to situations as they occur