Overview

The Assistant Director of Operations assists in managing, supervising, and coordinating the day-to-day operations of the Arvest Convention Center, with support for the BOK Center as needed. This role focuses on facilitation of changeovers, oversight of housekeeping and maintenance, event setup, and compliance with safety standards. The Assistant Director provides administrative support, helps develop policies and procedures, and ensures high-quality service to promote event booking and guest satisfaction. This position acts as a liaison between operations staff and senior leadership, contributing to budget management and operational efficiency.

This role pays an annual salary of $85,000 to $95,000.

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).

This position will remain open until May 22, 2026.

Responsibilities

Essential Duties:

• Assist the Director of Operations in the overall daily operation and maintenance of the Arvest Convention Center, including HVAC, electrical, plumbing, fire protection, and other systems.
• Plan, direct, and coordinate work plans for services and operations; meet with staff to identify and resolve issues; assign tasks and monitor workflow.
• Create operations schedules, including event setup/teardown (e.g., staging, seating, tables, and signage).
• Oversee timecard approval and scheduling for operations staff, including full-time, part-time, and contracted labor.
• Support in preparing bids for contracted services and maintaining relationships with vendors (e.g., pest control, custodial, window cleaning).
• Contribute to the development and updating of emergency response, fire safety, and preventive maintenance plans.
• Represent the Operations Department in the absence of the Director of Operations.
• Select, train, motivate, and evaluate operations supervisors and staff; coordinate training programs and implement disciplinary procedures as needed.
• Ensure staff compliance with safety guidelines, OSHA regulations, and efficient work practices.
• Participate in the execution and compliance of contracts, including those with decorators, maintenance providers, and waste disposal services.
• Assist in developing and administering the Arvest Convention Center Operations Department budget; forecast needs for staffing, equipment, materials, and supplies; monitor expenditures and recommend adjustments.
• Oversee the ordering, receipt, and maintenance of supplies within budget guidelines.
• Provide excellent customer service to internal and external clients, maintaining a customer-first mentality.
• Conduct organizational and operational studies; recommend modifications to programs, policies, and procedures as appropriate.
• Establish and maintain effective working relationships with staff, contractors, facility stakeholders, and users.
• Other duties as assigned by the Director of Operations, GM or VP.

Supervisory Responsibilities

• Directly supervise operations managers, full-time and part-time staff, and temporary workers at the Arvest Convention Center.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; completing performance reviews; rewarding and disciplining employees; addressing complaints and resolving problems.
• Foster a harmonious working relationship with all departments.

Qualifications

• Must demonstrate knowledge of physical facility management, supervisory skills, and experience in facility operations, including setup/housekeeping and event coordination.
• B.S. or B.A. degree in Facility Management or a related field preferred; High School Diploma (or equivalent) required.
• Minimum of 4-6 years of experience in facility operations supervision or with increasing responsibility in an arena, convention center, or public assembly facility.
• Familiarity with operational characteristics, services, and activities of public facility maintenance programs, including building construction, mechanical equipment repair, and grounds maintenance.
• Knowledge of principles and practices of budget preparation and control.
• Knowledge of OSHA requirements and pertinent federal, state, and local laws, codes, and regulations.
• Basic knowledge of boilers, chillers, refrigeration, fire alarm systems, and event production needs.
• Advanced computer proficiency in Microsoft Office products (Excel, Word, Outlook).
• Strong interpersonal skills, including excellent verbal and written communication.
• Self-motivated with excellent organizational skills and the ability to multitask in a fast-paced environment.
• Ability to work independently and as part of a team.
• Possess a valid driver’s license or the ability to acquire one.
• Experience in a public facility is strongly preferred.

Computer Skills

• Operate a personal computer using Windows and Microsoft Office software.
• Operate standard office equipment including copier and fax machine.