Overview

The Area Supervisor is responsible for 1) the functional oversight of the concessions bars, and/or 2) the oversight of a given specific area of concessions operations.  Responsible for the effective management and running of venue concessions bars operations including event planning support, inventory, compliance with alcohol service polices, cleaning, safety, guest service, employee training and supervision, troubleshooting, closing duties, and any other tasks assigned by the GM.  The Area Supervisor must provide a high level of event oversight, technical proficiency and operational/personnel support to ensure the smooth running of any assigned event.

This position is Located at the Met Philadelphia. Located on North Broad Street, The Met Philadelphia, the former Philadelphia Metropolitan Opera House, hosts nearly 100 concerts, sports and community events a year. Originally built in 1908 by opera impresario Oscar Hammerstein, The Met Philadelphia underwent a $56 million restoration in partnership with Live Nation, Eric Blumenfeld and Holy Ghost Headquarters to transform the historic theater into the crown jewel of North Broad Street’s renaissance.

This role will pay an hourly wage of $25 to $30.00. 

For PT roles: Benefits: 401(k) savings plan and 401(k) matching.

Responsibilities

• Responsible for overseeing a staff of 2-12 part-time Concessions bartenders, barbacks and runners. Responsible for completing stand sheets in accordance with company policy and practice.
• Provide a high level of oversight and operational expertise resulting in the smooth, efficient and profitable execution of events.
• Manage and supervise the assigned concessions bars Location. Duties include equipment inspection, POS monitoring and troubleshooting, guest complaint resolution, training, clean-up, post event reconciliation and reporting, and any other duties as assigned by the GM.
• Provide direction and oversight to Concessions bartenders, barbacks, and runners.
• Ensure that all Brulee and venue policies, procedures and practices are adhered to, including compliance with alcohol service and food handling / sanitation guidelines, general safety policies and procedures. Report any alcohol service or other compliance issues to GM immediately.
• Must show demonstrated ability to meet the company standard for excellent attendance.

Qualifications

• Experience in basic food handling, sanitation, and customer service is preferred.
• High School Diploma or equivalent.
• Ability to communicate with employees, co-workers, management staff and guests in a clear, professional and courteous manner which fosters a positive, enthusiastic and cooperative work environment.
• Ability to make sound business/operations decisions (i.e. regarding employee placement, staffing adjustments, and/or respond to technical, product or equipment challenges during an event) quickly and under pressure.
• Ability to speak, read, and write in English.
• Ability to work well in a team-oriented, fast-paced, event-driven environment.
• Possess valid Food Handlers certificate and Alcohol Service Permit if required by state or local government.
• Possess thorough working knowledge of all applicable sanitation requirements, food preparation guidelines, alcohol service policies, safety standards, etc. pertaining to Ovations and venue concession operations.
• Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages) as they relate to POS transactions, and product inventory.
• Ability to consistently adhere to the highest standards of integrity, professionalism, ethics and confidentiality.

OVG360, an industry leader in sports, entertainment and venue management, is dedicated to recruiting and developing individuals with the skills, experience, desire, and values to contribute to the continued growth and success of our organization.  Together, with our 250+ sports & entertainment venue partners, we transform events into experiences! These experiences create excitement, turn heads, and make memories.  Come Join Us!  You can learn more about OVG at Oak View Group - Disrupting Sports & Live Entertainment industries