Overview

We are seeking a dedicated and proactive Accounts Receivable Collection Specialist to join our finance team. The successful candidate will play a vital role in managing and improving our accounts receivable process, ensuring timely and effective collection of outstanding receivables while maintaining positive customer relationships. If you have a strong attention to detail, excellent communication skills, and a goal-oriented mindset, this role offers an exciting opportunity to contribute to the financial health of our organization.

This role will pay an hourly salary of $22.00 to $26.00

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

Responsibilities

• Receivables Collection: Contact customers via phone, email, and written correspondence to collect outstanding receivables in a professional and tactful manner.
• Account Reconciliation: Perform regular reconciliations of customer accounts, identifying discrepancies and resolving payment discrepancies promptly.
• Customer Communication: Establish and maintain open lines of communication with customers to address inquiries, resolve disputes, and coordinate payments.
• Documentation: Maintain accurate and up-to-date records of all collection activities, payment agreements, and correspondence with customers.
• Reporting: Generate regular reports on accounts receivable status, collection efforts, and progress towards targets for review by management.
• Dispute Resolution: Collaborate with internal departments, such as field operations and accounting to address customer concerns and disputes that may be affecting timely payments.
• Escalation Handling: Identify accounts requiring escalated collection efforts and work closely with the appropriate teams to develop and implement appropriate action plans.
• Process Improvement: Contribute to the development and implementation of best practices and process improvements to enhance the efficiency and effectiveness of the accounts receivable collection process.
• Compliance: Ensure compliance with all relevant laws, regulations, and company policies pertaining to debt collection and customer interactions.
• Customer Relationship Management: Build and maintain positive relationships with customers to facilitate smooth payment processes and foster goodwill.

Qualifications

• Education: High school diploma or equivalent; additional education in finance, accounting, or related field is a plus.
• Experience: Previous experience in accounts receivable, collections, or related financial roles is preferred.
• Communication Skills: Strong verbal and written communication skills, with the ability to engage customers in a professional and empathetic manner.
• Negotiation Skills: Proven ability to negotiate and secure payment arrangements while maintaining positive customer relationships.
• Attention to Detail: Meticulous attention to detail when reconciling accounts, recording collection efforts, and managing documentation.
• Problem-Solving: Strong analytical and problem-solving skills to identify and address issues related to outstanding receivables and disputes.
• Time Management: Effective time management and organizational skills to prioritize and manage a high volume of collection activities.
• Software Proficiency: Familiarity with accounting software, customer relationship management (CRM) systems, and Microsoft Office suite.
• Ethical Conduct: High level of integrity and ethical conduct when dealing with sensitive financial information and customer interactions.
• Resilience: Ability to handle challenging and difficult conversations with customers while remaining composed and professional.