Overview

The Account Executive, Premium Sales and Services, plays a key role in providing best-in-class service to the premium seating members at Enmarket Arena.   This role is a hybrid sales and service role, with a close relationship to the corporate partnership team. This role requires a proactive problem solver, with a strong work ethic, good attitude and a commitment to teamwork. This role includes an open, non-traditional schedule that requires the ability to work all events and possible nights and weekends.

This role will pay a salary of $45,000 to $50,000.

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

Closing date 4/1/2024

Responsibilities

• Serve as primary contact for premium member accounts and Enmarket Arena.
• Responsible for developing and maintaining strong relationships with premium clients, through phone calls, emails, in-seat visits at events, face-to-face appointments, and community networking events.
• Provide knowledge and assist premium members with maximizing their accounts.
• Be attentive and respond to all customer requests, concerns, and inquiries within 24 business hours.
• Identify opportunities for up-sells, add-ons, and referral business from clients to maximize revenue.
• Research, prospect, and establish potential group Leaders through daily phone calls, emails, and social networks.
• Attends all Enmarket Arena events to further enhance and develop relationships with premium members.
• Works with other department stakeholders to ensure all aspects of the premium experience are best-in-class.
• Participate in the planning and implementation of premium and corporate partner events.
• Assist with additional duties and tasks as assigned.
• Responsible for all Group Sales efforts for events including but not limited to processing and mailing tickets, contracts, assist in updating and sending collateral, and follow-up of meetings.
• Collaborate with promoters on set up, budgeting, and execution of Group Sales programs for events.

Qualifications

• College graduate (4) year degree required.
• Minimum of 3-5 years of successful experience in sports, hospitality or entertainment is preferred.
• Be customer service and fan experience oriented.
• Strong writing skills.
• Excellent time management skills, being able to handle multiple projects at once.
• Flexibility to adapt to a frequently changing work environment and deliver on challenging demands.
• Ability to speak and interact confidently with current members and prospects.
• Presents self in professional manner.
• Available to work a variable schedule, including holidays, nights, weekends, and all Arena events.