Overview

The Premium Service Account Executive is responsible for providing exceptional service to existing Suite & Premium Members at TD Coliseum. The Premium Service manager will provide assistance while maintaining constant contact with their premium members while also generating incremental revenue. The ideal candidate is an experienced premium sales/service professional who leads by example, possesses the ability to establish solid business relationships, maintains a professional attitude, has experience delivering high customer retention rates and maximizes opportunities to increase revenue potential The position is to be a key contributor to the Premium Service Team.

This role pays an annual salary of $50,000-$60,000 CAD and is bonus eligible

Benefits for Full-Time roles: Health, Dental and Vision Insurance, Pension matching, and Paid Time Off (vacation days, sick days, and 11 holidays)

This position will remain open until December 26, 2025.

Responsibilities

• Enhance relationships with new and existing Premium members to create memorable experiences for clients and share best practices related to specific goals and initiatives.
• Meet or exceed renewal targets for your book of business during retention campaigns
• Continually create and implement unique service strategies and programs as a means of increasing retention rates and new business opportunities.
• Generate a touchpoint strategy for clients via “face-to-face” or Zoom meetings to enhance the level of customer care.
• Fulfill member requests and questions via phone, email, web chat, and face-to-face / Zoom interaction, as well as administer invoicing and payment processes.
• Utilize Salesforce to log interactions with customers to enhance customer service efforts
• Manage member agreements and corresponding invoices, including providing updates to contracts, account information and invoices as needed.
• Serve as the primary point of contact for assigned clients and liaison for the premium department.
• Assist with all necessary informational email communications with premium members.
• Positively contribute to the sales and service culture by developing mutually beneficial working relationships with all Moody Center associates across various departments within the organizations.
• Participate and contribute to daily and/or weekly to team meetings and training sessions.
• Perform other related tasks as assigned.
• Must be able to work a flexible schedule inclusive of weekends, nights and holidays required

Qualifications

• Bachelor’s Degree in Business, Sports Management, Marketing or other related field required
• Minimum of two (2) years of professional sales and service experience, preferably in the sports & entertainment industry.
• Demonstrated ability to establish solid business relationships.
• Strong knowledge of sales strategies and service principles.
• Proficient in the Microsoft Office Suite, including Outlook, Word, Excel, PowerPoint and Calendar.