Overview

The Account Executive position at our UMass Amherst property would manage the sales and servicing of season tickets, partial season tickets, mini-plans, group tickets, and individual tickets for the Minutemen athletics department. 

This role pays an annual salary of $50,000-$55,000 and is commission eligible

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays)

This position will remain open until September 12, 2025.

Responsibilities

• Maximize revenue through the sale of ticket packages including season tickets, partial plans, group tickets, and individual game tickets
• Establish professional relationships to repeat business and superior customer service
• Use proactive tactics to create opportunities for new business with existing customers
• Use cold calling, appointments, and social selling as tools to sell season, group, and partial ticket plan packages
• Call past customers and new customers to generate ticket sales
• Conduct inside and outside appointments to gain business with new and existing customers while maintaining high call volume
• Participate in outside networking events to gain additional business & develop relationships with new leads
• Handle incoming sales calls from prospective clients for all ticket packages
• Meet or exceed appointed sales goals for all ticket packages
• Maintain and complete accurate records for customers
• Staff all home games to assist ticket sales promotional programs
• Multi-task between handling large call volume and servicing customers
• Ability to handle heavy call volume, both outbound and inbound
• Ability to work nights, weekends, and holidays as dictated with event schedules
• Other duties as assigned

Qualifications

• Bachelor’s Degree from accredited college/university in a related field required
• Familiarity with Paciolan and Salesforce.com (CRM) preferred; proficiency in Microsoft Office applications such as Excel, Word and Outlook is required
• Excellent written and verbal communication skills in the English language required
• Demonstrated ability to manage numerous business relationships in a professional manner
• Superior time management skills and presentation skills
• Must possess attention to detail, organization, and ability to listen
• Must be professionally aggressive, competitive, and possess a dedicated attitude
• Must be highly motivated and positive with strong aspirations to be successful
• Ability to work nights, weekends and holidays as needed, in addition to traditional business hours