Overview

The General Manager is responsible for the efficient, professional, and profitable operation of the assigned venue. In addition to managing the day-to-day business operations, the General Manager solicits new sources of revenue, both on and off the venue property. Responsible for overall management, promotion, and operation of the facility, including construction, purchasing, policy administration, booking, marketing, finance, food and beverage, box office, advertising, security, production, maintenance, and related operations for an Arena/Complex. This position is responsible for the development, coordination, and management of all aspects and strategies for the arena's entertainment events.

This role pays an annual salary of $122,797-$159,636 CAD and is bonus eligible.

Benefits for Full-Time roles: Health, dental, and vision insurance; pension matching; and paid time off (vacation days, sick days, and statutory holidays).

This position will remain open until August 14, 2026.

Responsibilities

• Evaluates existing policies and procedures and recommends improvements that will better reflect the needs of the facility and/or improve the efficiency and safety of operations.
• Oversees and approves all activities regarding maintaining and operating the facility.
• Conducts weekly staff meetings.
• Oversees and approves a detailed operating budget.
• Responsible for recruiting, training, supervising, and evaluating Director level staff.
• Establishes and maintains effective working relationships with civic organizations, city personnel, media, lessees, employees, and the public.
• Aggressively promotes the use of the facility to maximize its utilization and negotiates lease agreements as determined necessary and in the best interests of the facility.
• Oversees the development of standard operating procedures for all operational functions of the facility, e.g., marketing, finance, box office, maintenance, administration, food and beverage, and related areas.
• Oversees the preparation of required and necessary reports/records for the city and/or corporation.
• Meets regularly with Director of Operations to discuss event and back-of-house needs and issues.
• Meets regularly with Director of Finance to discuss all financial information and issues.
• Meets regularly with Director of Partnerships to discuss sales issues and needs.
• Meets regularly with Director of Marketing to discuss publicity, show promotion, and Group Experiences issues and needs.
• Meets regularly with Assistant General Manager to discuss overall facility issues.
• Meets regularly with City Contract Administrator to discuss the operation and budget of the facility.
• Other duties as assigned by RGM and SVP.

Qualifications

• Degree from an accredited college or university with major coursework in business, facility management, public administration, or related fields required.
• Minimum of 5-7 years of progressive and responsible experience in the supervision and/or management of a large multi-purpose facility.
• Active membership and participation in the International Association of Venue Managers is also required.
• The ability to research, develop, and maintain relationships with artist agents, artist management, as well as local, regional, and national promoters.
• Proven leadership skills.
• Demonstrated knowledge of event solicitation and presentation, public relations, advertising and media relations, event planning, facility operations, budget preparation, and personnel management.
• Ability to apply conflict resolution and problem-solving skills in a team-oriented environment.
• Ability to express ideas clearly through both oral and written communication.
• Superior Sales and Marketing skills.
• Knowledge of budget preparation and control.
• Considerable knowledge of safety regulations and other federal, Provincial or local laws and regulations.
• Effectively work under pressure and meet tight deadlines in a fast-paced environment.
• Ability to communicate with employees, co-workers, volunteers, management staff, and guests in a clear, professional, and courteous manner that fosters a positive, enthusiastic, and cooperative work environment.
• Ability to make sound business/operations decisions quickly and under pressure.
• Solid working knowledge of computer applications: Microsoft Office and Venue Pro.