Overview

The General Manager is responsible for the efficient, professional, and profitable operation of the Stormont Vail Events Center. This individual oversees every managerial, full-time, and part-time position, ensuring full compliance with state and federal labor laws, sanitation and food-related ordinances, and alcohol service regulations. In addition to managing day-to-day business operations, the General Manager proactively seeks new revenue sources, both on and off the property.

This role pays an annual salary of $130,000-$155,000 and is bonus eligible

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays)

This position will remain open until May 15, 2026.

Responsibilities

• Ensure legal, efficient, professional, and profitable operation of the Stormont Vail Events Center.
• Develop and maintain a strong strategic partnership with the Shawnee County District (LPFD), including regular communication and collaboration on venue goals and community impact.
• Serve as the primary liaison with The District ensuring alignment with The District’s operational vision for the venue.
• Foster a culture of excellence among staff, encouraging creative problem solving and exceptional customer service.
• Develop an effective leaderships team through clear guidance, mentorship and support including structured performance evaluations, and professional development opportunities.
• Ensure all financial reports are accurately presented to all stakeholders. This includes budgets, projections, forecasting, revenue analysis, disbursements, capital investments, labor and product costs, wage and salary control, and P&L financial statements.
• Execute and continually refine jointly developed Key Performance Indicators (KPIs), regularly reporting on progress to the LPFD and implementing strategies for improvement.
• Implement sustainable practices and support local vendors and talent.
• Lead innovation in event offerings, food and beverage services, and operational efficiency to enhance guest experience and drive venue growth.
• In partnership with The District, create opportunities for community engagement within the Event Center and on the entire 13-acre property.
• Establish and maintain relationships with vendors, suppliers, clients, and the local business community to ensure smooth operations, customer satisfaction,
• Spearhead marketing initiatives in collaboration with event organizers, local partners, and The District to increase visibility of Stormont Vail Events Center and attract diverse events.
• Manage conflict resolution, mediation, arbitration, and labor negotiations when applicable.
• Author, review, and amend policies, procedures, and contracts as required, authorizing terms that align with venue and community interests.
• Evaluate sales and purchasing data to identify trends, optimize costs, and inform strategic decisions.
• Ensure quality maintenance standards across all aspects of the facility and operations.
• Review and assist in the development of menus, marketing plans, and event strategies that showcase local talent and businesses.
• Collaborate with The District in supporting the Topeka business and hospitality community, participating in local initiatives, and positioning the Event Center as a key driver of economic growth.
• Stay informed about industry trends and best practices, continuously seeking ways to improve the venue's offerings and operational efficiency.
• Develop and implement strategies to attract a diverse range of events that cater to various community interests and drive economic impact.
• Ensure exceptional customer service at all levels, fostering a reputation for the Stormont Vail Events Center as a premier venue in the region.

Qualifications

• Bachelor’s degree or equivalent experience.
• Minimum 5-7 years management experience in the venue industry.
• Proven history in sales, business development, and community engagement, preferably in hospitality or event management.
• Demonstrated experience in collaborating with public entities, highlighting an understanding of public-private partnerships and the ability to align venue operations with community needs.
• Strong leadership skills with the ability to develop and mentor teams, foster a positive work environment, and drive performance in a fast-paced, event-driven setting.
• Proficiency in financial management, including forecasting, budgeting, revenue analysis, and fiscal responsibility in a public or semi-public setting.
• Expertise in venue operations, including food service, sales, event management, and customer service, with a focus on innovation and continuous improvement.
• Proven ability to develop and implement strategic plans, marketing initiatives, and creative solutions to drive venue growth and community impact.
• Experience in measuring, reporting, and improving Key Performance Indicators (KPIs) to stakeholders in a public-facing role.
• Demonstrated success in attracting and managing a diverse portfolio of events, from local gatherings to large-scale conferences or performances.
• Effective communication, negotiation, and conflict-resolution skills, with the ability to build and maintain relationships with diverse stakeholders.
• Experience in crisis management, developing contingency plans, and creating a safety-first culture for large-scale events and venues.
• Proven ability to navigate complex regulatory environments and ensure compliance with relevant local, state, and federal regulations.
• Track record of successfully implementing innovative technologies and practices to enhance venue operations and guest experiences.
• Experience in capital improvement projects, including planning, budgeting, and overseeing renovations or expansions.
• Demonstrated cultural competence and commitment to promoting inclusion in event programming and staffing.
• Proven ability to stay current with industry trends and leverage emerging opportunities in the event and hospitality sectors.
• Experience in sustainable event management and implementing environmentally friendly initiatives.
• Proficiency in computer applications, including Microsoft Office, POS systems, and timekeeping systems.
• Strong analytical skills, including the ability to calculate complex math functions and make data-driven decisions.
• Ability to work independently and make sound business decisions quickly under pressure.
• Unwavering commitment to the highest standards of integrity, professionalism, ethics, and confidentiality.