Overview

Utilizing initiative and independent judgment, the Assistant General Manager assists the General Manager in planning, directing and managing the day-to-day operations, including sales & marketing, finance, event services, operations, human resources, public safety, booking, production, union related issues, and facility maintenance etc. Supervision is exercised over professional staff, who direct various sections in day-to-day operations. Responsibility further includes evaluation and development of recommendations to improve organizational administration, procedures, policies, and programs. 

This role pays an annual salary of $110,000-$130,000 and is bonus eligible

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays)

This position will remain open until April 17, 2026.

Responsibilities

• Assist the General Manager in developing, implementing, and managing the day-to-day operations of the complex including all departments, staffing, policy, & procedures 
• Assist the General Manager in the development and administration of operating and capital budgets; work directly with the department directors in developing operating budgets and revenue projections 
• Maintains active contact with the Client/Contract Administrator. Monitors Oak View Group’s compliance with all provisions of the management contract 
• Actively promotes the use of the facilities to maximize its utilization 
• Oversight of the development of department specific reports and manuals such as Operations Manual, Event Handbook, Annual Sales & Marketing Plan, Annual Preventative Maintenance Plan, Annual Facility Report, Booking Policies, Fire Code Rules & Regulations, etc.) 
• Ability to interpret and apply Federal, State and local policies, procedures, laws and regulations 
• Negotiates lease and service agreements with event organizers, hosts, managers, agents, and vendors, and service providers 
• Establishes and maintains effective working relationships with staff, facility stakeholders, Clients, tenants, government departments and agencies, entertainment industry, community and civic organizations to encourage continual and regular use of the facility 
• Assists and coordinates the annual operating calendar, activity schedules, projections for attendance and/or revenue 
• Recruit, hire, manage, motivate and evaluate director level staff; provide or coordinate training as needed; work with employees to correct deficiencies; implement discipline and termination procedures 
• Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service. 
• Participate and lead various interdepartmental project groups, special projects, and task forces. 
• Represent the General Manager as needed at various meetings. 
• Including but not limited to (Other duties as assigned) 

Qualifications

• Minimum 3-5 years' experience in public assembly venue management, with at least two (2) years of direct supervisory experience at the Director level 
• Bachelor’s Degree from an accredited college or university in public assembly facility management, hospitality management, business administration or related field. Other combinations of experience and education that meet these requirements may be substituted) 
• Understanding of modern management methods, long-range planning, principles of budgeting, and supervisory techniques 
• Working knowledge of department requirements including sales & marketing, event services, operations, safety, security, ticketing, facility maintenance, housekeeping, finance, human resources, audio-visual, telecommunications and food & beverage 
• Experience with contract development and negotiations including facility use license agreements, service agreements, and sponsorships agreements 
• Possess superior interpersonal and strong written and oral communication skills 
• Knowledge of EEOC, FLSA, OSHA, ADA and other employment regulations 
• Ability to function in a fast-paced, high-pressure environment, handle multiple tasks at one time, meet deadlines 
• Must be self-motivated with strong leadership abilities and organizational skills 
• Excellent communications and inter-personal skills 
• Ability to communicate clearly and concisely in the English language, both orally and in writing 
• Work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) workdays and extended number of days. 
• Must have computer skills in Microsoft office applications and word processing, spreadsheets, database, presentation, and internet software. 
• Capital Improvement Project Experience 
• Facility Budgeting, Revenue Forecasting and Expense Control