Overview

In consultation with the General Manager, the Assistant General Manager, Operations manages, supervises, and coordinates the day-to-day operations of the at the new Mobile Arena and Saenger Theater while providing support for the operations department at the convention center including but not limited to maintenance, set-up/changeovers, custodial/housekeeping, landscaping/grounds keeping, equipment safety and capital projects. This employee also provides overall administrative planning, direction, and policies to operating managers and supervisors, assuring the highest quality service program to assure booking and rebooking of events. The Director of Operations ensures an effective and cost-efficient program by controlling departmental operating budget while providing highly responsible staff assistance to the General Manager.

This position is on-site at the new Mobile Arena. Ability to work evenings and weekends is required to support events. Must maintain regular attendance and a professional presence.

This role pays an annual salary of $110,000-$130,000 and is bonus eligible

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays)

This position will remain open until December 31, 2025.

Responsibilities

• Oversee overall daily operation and maintenance of the facility and systems. This includes custodial, landscaping, sound, environmental workplace safety, scoreboard systems, pest control, custodial services, etc.
• Participate in the development and administration of the facility's operations budgets; forecast of additional funds needed for staffing, equipment, materials, and supplies; monitor and approve expenditures; implement adjustments as necessary
• Oversee the operation of event set-up and tear-down, i.e. facility readiness, stage risers, chairs, signs, banquet functions, etc.
• Select, train, motivate and evaluate staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures
• Acts as liaison with City Services for numerous facility-related functions (City Codes, Environmental, fire, elevators, warranties, etc.)
• Responsible for Environmental Compliance
• Develop and update comprehensive management reports and manuals (i.e. Operations Manual, Annual Preventative Maintenance Plan, etc.)
• Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service
• Conduct a variety of organizational and operational studies; recommend modifications to programs, policies, and procedures as appropriate
• Establish and maintain effective working relationships with staff, facility stakeholders and facility users
• Maintain hazardous materials communication program, and material safety data sheets; maintain knowledge of changes in pertinent Federal, State and Local regulations
• Other duties as assigned

Qualifications

Education & Experience:

• Degree from accredited college/university preferred
• Minimum of 5-7 years' experience in facility operations
• Must have at least 5-7 years' experience in event operations, work crew supervision, and housekeeping operations.
• Minimum 5 years' experience in supervising the work of others
• 5 or more years' experience in Event production

Skills & Competencies:

• Strong interpersonal and communication skills
• Excellent organizational skills and attention to detail
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office
• Knowledge of budget preparation and control.
• Knowledge of OSHA requirements.
• Basic Knowledge of Fire Alarm / Fire Protection systems
• Proven ability in communicating with employees, co-workers, volunteers, management staff and guests in a clear, business-like and respectful manner which focuses on generating a positive, enthusiastic and cooperative work environment
• Ability to speak, read and write in English
• Ability to work well in a team-oriented, fast-paced, event-driven environment
• Working knowledge of equipment safety, facility maintenance and housekeeping