Overview

Overview: The Director of Technology – Venue Operations is responsible for the execution of the OVG venue technology strategy.  This will include design, development, deployment and support of multiple systems and environments, including maintenance and enhancement projects utilizing a variety of legacy and new computing architectures.

The Director of Technology – Venue Operations is responsible for ensuring all strategies are met and assigned projects are implemented on time and within budget, maintaining open communication with the respective customers, ensuring customer satisfaction throughout the delivery process, and building the organization by taking an active role in managing the careers of the people within the organization.  This position also has responsibility in the initial planning and analysis on any new system or initiative and is involved in the analysis and selection of all new venue technology systems.

This role will pay a salary of $165,000 to $185,000.

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

Responsibilities

Operational Management

• Provides onsite or remote venue support to ensure all revenue systems are operating optimally to meet the company’s goals and objectives.
• Oversee monitoring of POS and revenue system and components using various management tools
• Assigns and prioritizes the work of staff and is responsible for the completion of the assignment.  Assess and alter work assignments on a day-to-day basis as needed.
• Oversee project-related issues that have not been resolved or addressed in a timely manner and advise management of any escalation requirements
• Ensure the level of support being provided meets the requirements of the business and contractual obligations
• Ensure documentation remains up to date
• Identify problems and takes corrective action within established guidelines
• Oversees updating standard operating procedures for venue technologies, specifically POS related
• Supervise training for associate technicians to department standards

Leadership

• Serves as a liaison between business unit customers and Enterprise Technology by establishing effective working relationships with the business unit and technology personnel in a way that demonstrates understanding of business problems/goals, technology strategies, issues and priorities
• Maintains excellent relationships with business unit executives and focuses team on appropriately satisfying the customers’ requirements for products and services
• Responsible for the enforcement of company policy and practices
• Strong commitment to learning the business
• Stay current and abreast of new POS technologies and industry trends
• Strong familiarity with business processes for supporting all company events and revenue-generating systems
• Able to efficiently meet department’s deliverables
• Delivers results that drive customer satisfaction
• Demonstrates ability to interact with staff members in an open, honest and positive manner
• Strong written and verbal communication skills
• Participates/contributes positively to work/team environment
• Continually seeks ways to enhance contribution to the team

Staff Development

• Interviews applicants and in doing so, assesses the applicant’s technical ability to perform the essential duties of the position.  Makes recommendation for hiring staff.
• Determines whether an employee should be counseled and/or disciplined and makes recommendations as to the nature of the discipline including the issues of written warnings.
• Conduct periodic meetings to provide training on proper techniques and services, updates on company news and developments, and guidance and resolution to workplace issues. 
• Prepares annual performance evaluations.
• Makes recommendations for promotional opportunities when available.
• Monitors quality of work performed
• Maintain status, records, logs and evidence of performed work as appropriate

• Manages implementations and coordinates with executive management of vendors, contractors, and consultant organizations supporting the delivery and maintenance of IT systems

Qualifications

• Bachelor’s Degree or equivalent work experience required
• Minimum of 10 years of experience in Information Technology
• Minimum of 15 years of experience in POS environment
• Minimum of 10 years of experience in food service operations management
• Minimum of 8 years of experience with POS installations, upgrades and support

• Highly organized and detail oriented
• Consistently strives for quality in all work efforts
• Able to manage time effectively and produce work on schedule
• Able to work independently
• Strong verbal and written communication skills, with an ability to create business correspondence
• Ability to handle multiple high-priority tasks in a fast paced environment and to manage the same for multiple direct reports
• Strong interpersonal skills, and the ability to communicate clearly with customers, staff, senior management, vendors and contractors
• An ability to present and discuss technical, functional information in a clear and concise way that explains the issues at hand, including presenting options for the team to discuss for problem resolution
• Flexible working style, able to quickly adapt to diverse and changing environments and timelines
• Highly creative and flexible team player with a high level of energy and commitment to excellence
• Ability to develop relationships with peers, clients and vendors.
• Analytical, problem-solving and conceptual skill
• Knowledge of operations and support pertaining to distributed computing operating systems, hardware, software, networks, messaging, client server environments, Internet, and information sharing

Technical/Functional Competencies

• Point-of-Sale, e.g. Oracle Symphony, etc.
• Event Operations, e.g. security, food /beverage, merchandise, time and attendance, labor scheduling, cash reconciliation, ticketing
• Client installations of all company software
• Application troubleshooting
• Software implementation methodologies
• Credit card processing and transactional procedures