Overview

The Regional Vice President oversees 10 Hospitality Venues (College Sports, Baseball, Arenas, and Convention/Conference Center Business). Geographical territory of Venues covers states mainly in Northeast/Mid-Atlantic (NY, PA, NJ, MD. VA). The management responsibility includes overseeing GM’s, financial success, and operational performance of the venue, and maintaining positive client relations. RVPs are also tasked with driving client retention and new business through their Vertical / Geographic scope. 

This role will pay a salary of $170,000 to $185,000 annually, with bonus potential of up to 30% of annual salary.  

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

post through 4/30/24

Responsibilities

• Communicates frequently to clarify understanding of expectations, facilitate open dialogue within leadership and ensure that all company resources are clearly utilized to achieve the regional operating goals.
• Client interaction skills, providing business solutions, Conducting Semi-annual partnership reviews.
• Accountability – Setting standard for timely and accurate reporting/forecasting.
• Ensures highly productive relationships and partnerships with contract administrators and venue owners for the benefit of the organization by communicating frequently through conference calls, venue site visits and attendance at board meetings when necessary.
• Holds GMs accountable to core business measures, driving business growth and client retention strategies. This includes having a constant "selling" of our company's value to our clients.
• Oversees the process and protocol around deal construct, yield management and risk assessment.
• Identifies new opportunities to grow existing business as well as new business within the region.
• Ensures corporate policies and procedures are being utilized and recommends improvements to the Division Senior Vice Presidents (DSVPs).
• Participates in and nurtures broad networks of industry alliances to exchange ideas, knowledge and information in support of change initiatives.

Account Responsibilities:

• Operations Management: Plans, organizes and measures quality results for the client, venue users/promoter and the customer. Meets regularly with all department leads to ensure established procedures are being followed, issues are being discussed and resolved, goals are being met and that departments are functioning optimally. Troubleshoots, makes on-site decisions to deal with situations and problems. Drives a customer service philosophy that focuses all on what it takes to win together.
• Growth Management: Aggressively promotes the facility to maximize its utilization and negotiates lease agreements as determined necessary and in the best interests of the facility. Participates in client retention and new business acquisition via gathering, writing, and editing of content of RFP responses, attend pre-site visits and report findings, food and beverage concepts, operational plans and pro-formas, attend and participate in oral presentations. Establishes working relationships with venue users/promoters and agents. Conducts frequent calls to ensure up-to-date knowledge of opportunities and trends.
• Client Management: Works simultaneously with a broad variety of vested interest groups to foster a cooperative environment. Establishes and maintains effective working relationships with civic organizations, city personnel, media, lessees, employees, labor unions, building sponsors and general public. Meets with contract administrator, boards, and commissions, etc., on a regular basis to discuss operation and performance of facility.
• Talent Management: Hires talented, passionate and hardworking employees to represent the OVG brand, Set goals, monitor work, and evaluate results to ensure that individual and team objectives are being met. Cultivates staff members for success in current roles and career growth. Conducts regular meetings with direct reports and staff meetings to create open communications within and across teams to drive success.
• Financial Management: Prepares, implements, and monitors a detailed program budget. Approves reports, budgets, revenue projections, asset management, etc., as needed. Analyze financial reports and conduct regular one-on-one meetings with venue directors to review financial performance. Responsible for successful management and fiduciary performance, ensure compliance of company programs and assists with venue pricing to include rental rates and menu pricing for all assigned venues.
• Risk Management: Manages team and business to comply with company policies, procedures, guidelines and operating expectations. Researches opportunities to improve the efficiency and safety of operations through internal and external benchmarking. Operationalizes standard operating procedures for all operational functions, sanitation and alcohol compliance of the facility. Prepares and maintains required necessary reports/records for the city and/or corporate. Communicates issues to DSVP and others as needed and in accordance with escalation policy.
• Corporate Resources: Understands and utilizes all corporate resources to build value to our clients. Challenge and encourage staff to reach out to peers in the company at other facilities and corporate support staff in order to maximize results.

Qualifications

Knowledge, Skills and Abilities:

• Bring immediate credibility to the leadership function through functional qualifications, financial acumen, leadership skills, and the highest levels of integrity.
• Collaborate across various departments and functions of the organization to understand key issues, establish an appropriate sense of urgency, and drive execution.
• Resolve differences between team members and keep them working together in a common direction.
• Drive commitment to an organizational change that embraces a renewed commitment to company goals.
• Attract and retain outstanding talent as well as build and motivate high performance teams.
• Influence, engage and inspire stakeholders with superior interpersonal communication and presentation skills.
• Able to be flexible and multi-task; can work within an ambiguous, fast-moving environment, while also driving toward clarity and solutions.
• Ability to communicate clearly and concisely, orally and in writing.
• Demonstrate resourcefulness in setting priorities and guiding investment in people and systems.
• Anticipate opportunities/problems and implement change to grow the business.
• Possess personal qualities of integrity, credibility, and commitment to the organizational mission.

Qualifications

• A bachelor’s degree from an accredited college or university with major course work in business, hospitality, or related fields.
• 8+ years progressive and responsible experience working in managed facility and or related hospitality industry experience.
• 8+ years of Convention/ Conference Center leadership overseeing Salaried/Supervisory teams and disciplines.