Box Office Ticket Representative | Xtream Arena in Coralville - OVG 360 (Coralville · IA)

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Jobs in Coralville · IA
Facility Operations/Event Staff: Facility/Venue Management
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Overview

Under supervision of Box Office Director and Box Office Supervisor, responsible for ticket sales and customer service for all ticketed events at Xtream Arena.
 
  • For shifts over four hours, employees receive a meal voucher to [open] concession stands.
  • Free parking for all shifts.
  • Monthly employee recognition; annual event for part-time staff.
  • Flexible schedule: Evening & weekend shifts available, staggered call times available.
  • Referral bonuses: For every person you refer who is hired and works 100 hours, you get a $100 bonus (if still employed). No limits on referrals.
  • Working bonus: Employees who work 1,000 hours are eligible for a $500 bonus.
Responsibilities

  • Opens and or closes ticket window as required.
  • Accurately dispenses tickets as requested by patrons; accepts payment and makes change accurately.
  • Maintains accurate count when selling hard tickets or accesses computer for count of computer printed tickets.
  • Completes daily ticket sales report. Keeps accurate daily balance sheet of cash received and tickets sold; balances sales and change bank and submits cash to Box Office Supervisor or Manager for audit.
  • Fills reservations for seats by telephone or mail, handles Will-Call window according to procedures, or other related duties as assigned by Supervisor.
  • Demonstrates excellent customer service skills; responds promptly to customer needs; responds to requests for service and assistance; able to work independently and handle most box office questions without assistance.
  • Efficiently and courteously answers questions concerning prices, seating and events. Gives information concerning coming attractions.
  • Files various records and reports. Performs related clerical work as assigned.
Qualifications

  • High school diploma or general education degree (GED)
  • 1 to 3 months related experience and/or training
  • Or equivalent combination of education and experience
  • Box Office or guest services background preferred
  • Ability to count money, make change accurately
  • Ability to listen and follow instructions
  • Ability to input data into a computer to record sales transactions
  • Good communications skills. Listens and gets clarification; Responds well to questions. Able to read and interpret written information
  • Good problem solving skills and organizational ability
  • Ability to work independently and as a member of the team
  • Good customer service skills and sense of public relations
  • Must have transportation to & from Xtream Arena
  • Ability to work a flexible schedule including long shifts, nights, weekends, and holidays