MainGate Careers

Customer Service Representative with MainGate, Inc. in Indianapolis, IN

MainGate, Inc. jobs
Sports Jobs in Indianapolis, IN
Ticket Sales and Services: Client Relations/Customer Service
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The customer service representative plays a critical role in providing quality products and services to our customers. 
Essential Duties and Responsibilities include the following and other duties as assigned.
  • Handle incoming orders and answer customer service inquiries via phone, web and email.
  • Process a variety of order types such as backorders, returns, wholesale/bulk, drop-ship, etc.
  • Identify, research, and resolve customer issues.
  • Cross-sell and up-sell customers by recommending products that are complimentary to what they are already purchasing.
  • Develop and maintain positive customer relations both internally and externally.
  • Coordinate and collaborate with other departments in executing responsibilities and resolving problems.
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Communicate complaints of service failures to supervisor for investigation.
Education and/or Experience
  • Some college or equivalent work experience
  • Must be available to work evenings and/or weekends
  • Excellent typing and data entry skills with strong attention to detail and accuracy
  • Strong verbal and written communication skills
  • Basic computer skills; Microsoft Office, Word, Excel, Outlook
  • Ability to understand and follow work processes
Other Skills Required
Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, 
Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking

Job Questions:

  1. Have you had previous call center experience?

  2. How did you hear about this job?

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