Hollywood Park, a near 300-acre sports and entertainment destination, is being developed by Los Angeles Rams Owner/Chairman E. Stanley Kroenke with the 70,000-seat SoFi Stadium as its centerpiece. Hollywood Park is the largest urban mixed-use mega development under construction in the Western United States. When complete, Hollywood Park will have up to 2,500 residences, a hotel, a retail district reaching up to 890,000 square feet, up to 5 million square feet of office space, and more than 25-acres of public parks and open space.
Home to the Los Angeles Chargers and Super Bowl LVI Champion Los Angeles Rams, SoFi Stadium is the host of world-renowned sporting events, including Super Bowl LVI in 2022, College Football Playoff National Championship game 2023, WrestleMania 2023, World Cup 2026, and the Opening and Closing Ceremonies of the Olympics in 2028. Adjacent to the stadium and under the same roof canopy is a 2.5-acre open-air plaza, American Airlines Plaza, and the 6,000-seat YouTube Theater. YouTube Theater is an intimate venue, making it the perfect place for concerts, comedy, awards shows, esports competitions, community gatherings, conferences and more.
Culture
Hollywood Park is being brought to life by a deeply experienced team of creative forward-thinkers. The project is a celebration of all that Los Angeles has to offer. We are inspired by our diverse Inglewood community as a place for the community to be, to see and to connect.
Hollywood Park is committed to building and maintaining a workplace that celebrates the diversity of our team members, allowing them to bring their authentic selves to work every day.
At the heart of Hollywood Park, lies our dedication to our purpose, promise, and commitments. Our PURPOSE is creating extraordinary experiences, one moment at a time. Our PROMISE is to be an iconic destination that celebrates our diverse and vibrant community. We promise to exceed expectations while cultivating a fun and safe experience where lasting memories are made. Our COMMITMENTS are outlined by S.T.A.R.S.
Our S.T.A.R.S. commitments are enabled by five foundational principles:
- Start with Care – create a lasting impact through genuine care
- Thrive as a Team – create an environment of collaboration and encouragement
- Anticipate Unspoken Needs – be proactive in delivering extraordinary service and support others
- Resolve with Respect – treat others with empathy, patience, and kindness
- Safety Always – maintain a safe and secure environment
As the Guest Experience Trainer, You Will..
We are seeking an engaging, articulate and resourceful Guest Experience Trainer to support the Guest Experience Training Manager. The Trainer will be well-versed in delivering consistent, and impactful training programs for all front-line and event-day staff at SoFi Stadium. This role plays a critical part in ensuring every guest interaction reflects SoFi Stadium’s service standards, brand values, and commitment to world-class experiences. Trainers are responsible for facilitating training sessions, coaching staff, reinforcing service expectations, and helping translate training content into exceptional on-the-job performance.
More Specific Responsibilities Include, But Are Not Limited To…
- Assist in developing, editing, and updating training content based on operational needs, guest feedback, and leadership direction.
- Support training logistics, including scheduling, room setup, materials preparation, attendance tracking, and follow-up.
- Partner with supervisors and managers to address performance gaps through targeted coaching or retraining.
- Support frontline recognition programs and employee engagement initiatives.
- Facilitate guest experience training for new hires and existing staff through classroom, on-the-job, and event-day refreshers.
- Support large-scale training initiatives for major events (NFL games, concerts, playoffs, and special events).
- Deliver engaging, consistent training aligned with established service standards.
- Assist with recruitment efforts, including job postings and hiring fairs.
- Provide real-time coaching and feedback to frontline staff during events.
- Observe guest interactions to identify service improvement opportunities.
- Reinforce service behaviors, stadium policies, and operational procedures.
We’d Love to Hear From People With….
Required
- High school diploma or equivalent
- 1–3 years of experience in training, hospitality, guest services, or a customer-facing leadership role
- Strong presentation, communication, and interpersonal skills
- Ability to engage diverse audiences and facilitate group discussions
Preferred
- Experience in large venues such as stadiums, arenas, theme parks, or hospitality environments
- Prior training, facilitation, or coaching experience
- Knowledge of adult learning principles
- Bilingual or multilingual skills a plus
Skills & Competencies
- Proficiency in Google Workspace and Microsoft Office
- Strong organizational, time-management, and multitasking skills
- Excellent verbal and written communication with professional presence
- Ability to adapt training to various learning styles
- Creative problem-solving and situational awareness in fast-paced environments
- Calm, adaptable, and effective under pressure and tight deadlines
- Team-oriented with the ability to work independently
- High integrity and commitment to organizational goals
- Ability to work non-traditional hours, including nights, weekends, and holidays
Physical Requirements:
The physical requirements described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Employees must be able to move objects and use abdominal and lower back muscles to provide support over time without fatigue. Constant movement and use of limbs; this position requires good manual dexterity, coordination, and stamina. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Essential Physical Requirements:
LIFTING ............................................Lift up to 40 pounds
CLIMBING/BALANCE ...................Prolonged Steps or stair climbing, balancing
STOOPING/BENDING OVER.......Occasional
STANDING/SITTING.......................Prolonged standing/sitting throughout the day
REACHING ......................................Occasional overhead as well as horizontal
SPEAKING........................................Proficiency in English
Essential Environmental Conditions:
INSIDE/OUTSIDE .........................Generally, indoor conditions are air-conditioned, and outside conditions that include inclement weather, heat, humidity, rain, sleet, and wind.
COLD/HEAT ..................................General air-conditioned environment as well as outside and exposed to elements, including direct sunlight, rain, sleet, and wind
WET/DRY ........................................Not unusual moist/dry environment
NOISE/VIBRATIONS ....................High noise level and vibration high
HAZARDS........................................Non-hazardous environment
FUMES/DUST/ODORS.................Normally controlled environment
HEIGHTS……………………………………Comfortable with working heights
Compensation: $23 - $25 per hour
In compliance with the California Pay Transparency Act, compensation information provided is a good faith estimate for this position only. Hollywood Park considers a candidate’s education, certification, prior experience, as well as internal and external data when determining the salary level for potential new employees. Only in exceptional circumstances, if an external candidate has the experience, credentials, or expertise far exceeding what is expected for the position, would Hollywood Park consider paying a salary or rate near the higher end of the range.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time.
