About Hollywood Park
Hollywood Park, a near 300-acre sports and entertainment destination, is being developed by Los Angeles Rams Owner/Chairman E. Stanley Kroenke with the 70,000-seat SoFi Stadium as its centerpiece. Hollywood Park is the largest urban mixed-use mega development under construction in the Western United States. When complete, Hollywood Park will have up to 2,500 residences, a hotel, a retail district reaching up to 890,000 square feet, up to 5 million square feet of office space, and more than 25-acres of public parks and open space.
Home to the Los Angeles Chargers and Super Bowl LVI Champion Los Angeles Rams, SoFi Stadium is the host of world-renowned sporting events, including Super Bowl LVI in 2022, College Football Playoff National Championship game 2023, WrestleMania 2023, World Cup 2026, and the Opening and Closing Ceremonies of the Olympics in 2028. Adjacent to the stadium and under the same roof canopy is a 2.5-acre open-air plaza, American Airlines Plaza, and the 6,000-seat YouTube Theater. YouTube Theater is an intimate venue, making it the perfect place for concerts, comedy, awards shows, esports competitions, community gatherings, conferences and more.
Culture
Hollywood Park is being brought to life by a deeply experienced team of creative forward-thinkers. The project is a celebration of all that Los Angeles has to offer. We are inspired by our diverse Inglewood community as a place for the community to be, to see and to connect.
Hollywood Park is committed to building and maintaining a workplace that celebrates the diversity of our team members, allowing them to bring their authentic selves to work every day.
At the heart of Hollywood Park, lies our dedication to our purpose, promise, and commitments. Our PURPOSE is creating extraordinary experiences, one moment at a time. Our PROMISE is to be an iconic destination that celebrates our diverse and vibrant community. We promise to exceed expectations while cultivating a fun and safe experience where lasting memories are made. Our COMMITMENTS are outlined by S.T.A.R.S.
Our S.T.A.R.S. commitments are enabled by five foundational principles:
Start with Care – create a lasting impact through genuine care
Thrive as a Team – create an environment of collaboration and encouragement
Anticipate Unspoken Needs – be proactive in delivering extraordinary service and support others
Resolve with Respect – treat others with empathy, patience, and kindness
Safety Always – maintain a safe and secure environment
The Guest Experience team is seeking the following Guest Experience (Part-Time) opportunities:
- Guest Experience Representatives
- Guest Experience Zone Leaders
- Team Member Experience Zone Leaders
- Guest Experience Concierge
- Guest Experience Area Zone Leaders
More Specific Responsibilities for Guest Experience Representatives include, but are not Limited to…
- Possess an extensive knowledge of Hollywood Park venues layouts, seating sections, access control, key venue attractions, key venue personnel identities, emergency activity procedures, and the surrounding Hollywood Park campus (i.e plazas, parking, and rideshare).
- Assist guests and Team Members with wayfinding and other informational needs.
- Uphold ticket scanning and wrist banding integrity
- Maintain aisles in accordance with guidelines and direct guests to seating locations
- Resolve guest complaints, respond to customer inquiries and relocate guests
- Provide assistance for guests with mobility issues including transporting guests on company wheelchairs to get to and from entries, seat sections, and other venue locations
- Directs and provides information, wristbands, and access control in premium areas, ushers, podiums, restaurants, including special and private events
- Liaisons within the command center between all key stakeholders to exchange pivotal information that impacts guests and stadium operations and escalates potential problems to the appropriate party
- Provide information for critical incidents and emergencies in assigned post through the use of ticket scanners, visual ticket verification, ticket relocation, and facility knowledge.
- Consistently contribute to the world class guest experience at Hollywood Park venues that welcomes every guest and demonstrates the S.T.A.R.S. commitments to create extraordinary experiences.
- Respectfully perform job duties safely and efficiently without accepting gifts, cash, and/or objects containing monetary value.
- Required to attend department or company trainings as needed.
- Other duties as assigned.
- All positions, duties and titles are subject to change based on department and company needs.
We’d Love to Hear From People With…
- Previous experience in customer service, hospitality, entertainment, or guest services preferred
- Previous experience in leading a team of team members.
- Strong in verbal/written communication and interpersonal skills.
- Positive and energetic attitude.
- Ability to multitask in a fast-paced environment.
- Requires a flexible schedule; able to work nights, weekends, and holidays as required.
- Comfortable working in large crowds and loud environments.
- Requires prolonged periods of standing, walking, and maneuvering up/down stairs in an indoor/outdoor environment.
Physical Requirements:
The physical requirements described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Employees must be able to move objects and use abdominal and lower back muscles to provide support over time without fatigue. Constant movement and use of limbs; this position requires good manual dexterity, coordination, and stamina. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Essential Physical Requirements:
LIFTING ........................................... Lift up to 40 pounds
PUSHING/PULLING……………….Occasional pushing/pulling up to 25 lbs.
CLIMBING/BALANCE .................. Prolonged Steps or stair climbing, balancing STOOPING/BENDING OVER....... Occasional is unavoidable
STANDING....................... Prolonged standing throughout the day
WALKING....................... Prolonged walking throughout the day
SITTING………………………..Rare sitting throughout the day
REACHING ...................................... Occasional overhead as well as horizontal HEARING......................................... Hearing required to service guest
SPEAKING....................................... Proficiency in English
Essential Environmental Conditions:
INSIDE/OUTSIDE ...........................Generally, indoor conditions are air-conditioned, and outside conditions that include inclement weather, heat, humidity, rain, sleet, and wind
COLD/HEAT ................................... General air-conditioned environment as well as outside and exposed to elements, including direct sunlight, rain, sleet, and wind
WET/DRY ........................................Not unusual moist/dry environment
NOISE/VIBRATIONS .................... High noise level and vibration high
HAZARDS........................................Non-hazardous environment
FUMES/DUST/ODORS................. Normally controlled environment
HEIGHTS…………………………… Comfortable with working heights
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time.
Benefits/Perks:
- Perkspot: Discounts on many products and services (e.g, travel, gym memberships, entertainment, electronics, etc.)
- EAP: Access Hollywood Park’s Employee Assistance Program. Receive up to 3 confidential counseling sessions per calendar year. Child care and elder care resources.
Compensation:
$20.00 - $25.00 per hour
In compliance with the California Pay Transparency Act, compensation information provided is a good faith estimate for these positions only. Hollywood Park considers a candidate's education, certification, prior experience, as well as internal and external data when determining the compensation level of potential new employees. Only in exceptional circumstances, if an external candidate has experience, credentials or, expertise far exceeding what is expected for the position, would Hollywood Park consider paying a rate higher than the end of the range.
