Title: Usher
Department: Guest Services

Reports to: Manager, Guest Services

FLSA Status: Part-Time, Non-Exempt

Pay Rate: $20.00/hour

Job Summary: 

Usher assists guests during events by helping them locate their seats, providing venue information, supporting crowd flow, and contributing to a safe, welcoming, and professional guest experience.

This is a part-time, event-based position. Event team members must be available to work nights, weekends, and holidays based on the Golden 1 Center event calendar.

Key Responsibility Areas:

• Understand and follow Sacramento Kings and Golden 1 Center policies and procedures, particularly those related to crowd management, ticketing, and guest safety.
• Greet guests and assist with wayfinding, seating, and general venue questions.
• Ensure guests are seated in the correct locations and redirect guests without proper access to the appropriate area.
• Monitor assigned areas and report or address guest concerns, disruptions, hazards, or potential safety issues as appropriate.
• Keep aisles, walkways, and seating areas clear of guests, debris, and obstructions.
• Assist guests with ticketing issues or seating concerns, escalating to a supervisor when needed.
• Report broken seats, spills, hazards, or maintenance concerns to supervisors.
• Respond to guest questions, concerns, and complaints in a courteous and professional manner.
• Direct guests to restrooms, concessions, guest services, security, first aid, and other venue amenities.
• Assist guests with accessibility needs, including those using wheelchairs, walkers, or other mobility devices.
• Distribute event materials, promotional items, or guest information as needed.
• Support security and event staff with clearing the arena at the conclusion of events.
• Interact with guests in a friendly, professional manner to enhance the overall guest experience.
• Perform other related duties as assigned.

Qualifications

• Ability to work a flexible event-based schedule, including nights, weekends, holidays, overtime, and on-call shifts as needed.
• Ability to remain professional, calm, and guest-focused in a fast-paced, high-volume environment.
• Strong communication and interpersonal skills.

Education and/or Experience

• High school diploma or equivalent preferred.
• Previous customer service, hospitality, event, or related experience preferred.
• Equivalent combinations of education and experience may be considered.

Certificates, Licenses, and Registrations

• Valid California Driver’s License preferred

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee is frequently required to walk and stand, and climb stairs. The employee is occasionally required to sit. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee may be exposed to excessive noise (crowd/music), and/or excessive dust, gas, or fumes (motocross, monster trucks, etc.). The noise level in the work environment is usually moderate.  During events, the noise level may be high, requiring the use of hearing protection.

This is not necessarily an exhaustive list of all skills, duties, requirements, or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job when circumstances change.