Title: Ticket Taker 

Department: Guest Service

Reports To: Sr. Manager, Guest Services

FLSA Status: Part-time, Non-Exempt

Pay Rate: $20.00/hour

Job Summary:

The Ticket Taker serves as a first point of contact for guests entering Golden 1 Center by providing a welcoming, efficient, and professional entry experience. This role is responsible for scanning tickets, assisting with guest wayfinding, supporting venue safety protocols, and contributing to a positive overall guest experience.

This is a part-time, event-based position. Event team members must be available to work nights, weekends, and holidays based on the Golden 1 Center event calendar.

Key Responsibility Areas

• Greet guests in a friendly and professional manner while providing exceptional customer service at entry points.
• Scan and verify guest tickets for entry into the venue.
• Assist guests with directions, seating locations, and general venue information.
• Support venue safety procedures by assisting Security with identifying unauthorized or prohibited items.
• Ensure guests comply with ticketing, age, and entry requirements.
• Assist with ticket counts, ticket bundling, and related operational procedures when necessary.
• Support fellow team members with ticketing operations during high-volume entry periods.
• Maintain cleanliness and organization in assigned concourse and entry areas.
• Report hazards, operational concerns, or guest issues to supervisors promptly.
• Respond to guest questions and concerns in a courteous and professional manner.
• Interact with guests in a friendly and professional manner to enhance the overall guest experience.
• Perform other related duties as assigned.

Qualifications

Education and/or Experience

• High school diploma or equivalent preferred.
• Previous customer service, hospitality, event, or related experience preferred.
• Equivalent combinations of education and experience may be considered.

Other Qualifications

• Ability to work a flexible event-based schedule, including nights, weekends, holidays, overtime, and on-call shifts as needed.
• Strong communication and interpersonal skills.
• Ability to remain professional and guest-focused in a fast-paced, high-volume environment.
• Ability to work accurately and efficiently under pressure.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee is frequently required to walk and stand, and climb stairs. The employee is occasionally required to sit. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee may be exposed to excessive noise (crowd/music), and/or excessive dust, gas, or fumes (motocross, monster trucks, etc.). The noise level in the work environment is usually moderate.  During events, the noise level may be high, requiring the use of hearing protection.

This is not necessarily an exhaustive list of all skills, duties, requirements, or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job when circumstances change.